written by EmmaleePalmer on 10/01/2017
I have the TenTel service for my business which is in a 'garden office'. I cannot receive a good enough signal from Virgin, even with a range extender. I've had no faults at all in 12 months of service. The modem is small, not clunky like some. Inter-action with customer services has always good with a quick response time, e-mail confirmation of discussions and a all round positive attitude without false familiarity. I feel as if I am dealing with a professional services provider as opposed to a utility! Would recommend this provider
written by MissMHenderson on 09/05/2016
My internet is not yet installed so this review is mostly based on my experience with a telephone sales adviser. The gentleman I spoke with was incredibly helpful and very honest. He did not mislead me about the speed I could expect in my area and ensured that I got the best deal available to me. I particularly appreciated his positive attitude and willingness to help. Lack of broadband has been extremely stressful to me as I often work from home, but the gentleman's good humour and manners made it a lot easier to get through. I'm a lot less stressed now and looking forward to my internet being installed. It's a little disappointing that I cannot enjoy better speed in this area, but in absolute fairness to TenTel there are no other providers who can give me any better, and no one else offered to do so as quickly as them. I also feel that, providing I receive the service promised, that I received very good value for money.
written by AnayaKehoe on 15/04/2016
Good customer services Stable connection Good speed
written by ngCahill404 on 30/03/2016
I already had an account with TenTel and wanted to open another at a second location. I wanted to see if there was a discount for multiple properties so reached out to them through the LiveChat feature. The person was exceptionally helpful, provided me a discount and advised i needed to complete the sign up via the phone and offered to call me. When he called me back he managed to provide me a further discount. All of this with the lowest price I could find for a 30 day rolling contract for phone and broadband. Highly recommended.
written by Clairelouise1 on 29/03/2016
We went with tentel as we were on a 6th month house share contract and we didn't want to commit to a 12 month internet contract. Not many isp's provide short or rolling contracts and we were a bit sceptical going with tentel at first because we hadn't heard much about them. How wrong we were! We have had no issues with this company! Broadband has run fast and smoothly throughout the entire time. You may think I am crazy but better than any of the big name Isp's we have gone with in the past. They came to install the line on the day they told us and we were up and running within the hour! We haven't had to reset the router once. Prices are fair seeing as it is a no contract company. You always expect to pay a little more from no contracts. Customer service agents are superb! On the very few occasions we have had to call (only for general queries) the agents have all been extremely helpful and very pleasant. The last agent I spoke to, (to transfer the account over to a housemate, as I am moving out and the other tenants want to continue with the service) was a lovely guy and a credit to your company! He deserves a big thumbs up! Thank you tentel!
written by seaforth23 on 14/02/2016
I wanted a short term contract phone and broadband deal. Tentel seemed to fit the bill. I signed up and was connected at the end of December 2015. Compared with some previous set up experiences, this was a doddle. Plug in, power up, surf. That easy. Good constant connection every day so far. I have only had one contact with the call centre, but this was answered quickly and accurately.
written by uyDaniels105 on 08/12/2015
Recently swapped to Tentel from BT as our broadband with BT kept dropping out (BT sent engineer out at a cost of £130 and did not fix it). We were convinced it was a simple router problem but BT wouldn't change the 5 year old router. Time for a change, told BT to stick it and swapped to Tentel. What a difference! UK based customer service, quick and friendly response, easy setup (plus flexibility of their no contract policy). Once connected we have a stable, faster connection and half the price of BT. Would highly recommend, we're just sorry we didn't move away from BT sooner!
written by warning123 on 09/06/2015
Newly back to the UK and about to sign a 6 month rental lease, I was looking for a month to month broadband / telephone package without hefty line connection charges (as in BT) Not much choice out there but I decided to try Tentel. Very easy sign up with their customer service. They followed up quickly with an activation date and soon after I received the router box. Moved in yesterday and in literally 5 minutes all was connected and up and running, with good speeds for this area. So, so far so good and I'm very happy I chose Tentel. Keep up the good work!
written by xlKoenig1964 on 27/02/2015
No contract & brilliant service. Customer service like this stands out these days.
written by MarielaMurray402 on 20/02/2015
Can't say enough good things about these guys, had first class service from them. Great broadband and thier staff that actually care about customers. Been with Virgin and Sky, neither of them could lace Tentels boots!
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