written by on 31/08/2016
I picked TenTel because their pricing is straightforward and you're not locked into a lengthy contract. Service has been easy to set up and reliably fast in the past four months. In my experience, their customer service staff members are friendly and helpful and not as pushy as other providers'. Disclaimer: the company has offered to credit my account with 10 pounds after I write this review but has in no way dictated the review's content
written by elmbeard on 23/11/2015
Line Rental + 5GB/month broadband + 60 mins/month call package. Went live this morning, so little yet to go on to give ratings. So far, so good. Both phone and broadband went live by 10am Activation Day, and the router came on without fuss. I did a speed check last night (with my old supplier) and this morning (with Tentel) and got the following readings: Download 3.4Mb/s > 2.5Mb/s Upload 0.31 MB/s > 0.66 Mb/s Ping 72ms > 67 ms This is normal for round here (3 miles from rural exchange) and suggests no change. I've only ever expected 2Mb/s downloads here. Telephone quality very clear. Error when logging on to 'My Tentel' account page. Customer Service (with Scottish accent) answered after fourth or fifth ring, which is very good, and said he'd reset my password. [Email not come by 5pm - suggests problem with website] He explained the limitations of My Tentel - that it doesn't yet provide much useful information, but they're working on it. There is not yet any easy way to log bandwidth and call allowance used. An email at 75% broadband usage, and a message when the calls go over £15 in the month is all that's on offer. I think that's how they make their money, relying that not too many people are canny at counting the minutes, or really cannot be bothered to. I quite like a business model that makes money from those who want to avoid the bother of keeping a log and being careful, but also can reward those prepared to take a bit of care keeping costs down. Seems stereotypically canny Scottish! What is nice is that there is no connection charge, just 10p or 15p / min. This is what attracted me years ago to the old Post Office HomePhone before they slapped on connection charges. It should mean therefore just one straight minute if you get voicemail or a wrong number. It is wise therefore to log manually both bandwidth and 01,02,03 calls made, especially with a calls package. 60 minutes can go very fast. Beware too that 03 calls made to Tentel Customer Services may count against the allowance, which is a bit naughty - the Free 150 service advertised on the Start Guide does not actually exist. The telephone habits are different here - better to use the landline for short calls to geographic numbers at any time, but use VOIP for long calls, and calls to mobiles, international and non-standard lines such as 0845 and 0870. No need to think about peak times though. They get quite sniffy about using your own router. For as long as the supplied router works ok, I'll stay with that, but I had to assure them when asking for configuration settings that I'd only use them on their own router. If something does go wrong, then of course I'd test it on my old router using the configuration settings, but so far all is well. I'll give it a month or two before deciding whether to go for the prepaid 12 month contract offer.
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