Disabled service days before my final exam

TenTel - www.tentel.co.uk
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lhsyoung's review of TenTel - www.tentel.co.uk

“Disabled service days before my final exam ”

★☆☆☆☆

written by lhsyoung on 01/06/2017

Absolute rubbish - don't waste your money.

My housemate asked to terminate the contract so that we could trigger the 30 days notice in time for moving out next month. They immediately terminated the service instead, although of course still expected us to pay for the next month.

Mistakes happen and perhaps they were confused (somehow), so we called them - only to get the run around and told the manager will "call back within 24 hours" - which is not good enough.

I have an online chat transcript where an argumentative lad tried to tell us that we terminated our service. He also fabricated a supposed phone call that we did not receive, and mentioned this several times in the organisations defence (still not sure what point you were trying to make).

After getting him to send me the e-mail where we terminated out *contract*, he then refused to answer questions such as "Did we terminate our service?"* and refused to have a manager call us that day. He did tell us that we could pay £40 to have them undo their error.

* After I asked the question a few times requesting a yes/no, the person I dealt with eventually told me "Yes you requested to have your service terminated immediately" which contradicted his earlier protests. Idiot.




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