written by mgMoreno66 on 09/08/2016
Terrible customer service. Don't use.
Daughter just moved into student house in Manchester. They are a headache nobody needs.
£180 charge for missed open reach engineer appointment even though they didn't inform of a charge if you couldn't make the appointment whist booking on the phone. Tried to cancel the appointment as she had a last minute call into work.
Puzzled how they state £120 charge for customer cancelling an engineer on their website.
As rated by our community of reviewers