Avoid in all cost, Unreliable, customer service is a joke.

TenTel - www.tentel.co.uk
★★★☆☆
2.5
40.0% of users recommend this
  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

MiltonMyrick9's review of TenTel - www.tentel.co.uk

“Avoid in all cost, Unreliable, customer service is a joke.”

★☆☆☆☆

written by MiltonMyrick9 on 29/04/2016

The company has charged me £30 for scheduled engineer visit which never turned up. Week before scheduled engineer visit Openreach notified me that my line is active and ready to use and there is no need for engineer visit. TenTel refused to refund money for engineer visit moreover they continued to lie that engineer did some installation work despite i had been using internet for a week before engineer visit.

When i asked why this extra £30 missing from my final bill company rep told they can send me invoice but i would cost me £5 because they are paperless company, i asked for electronic invoice they still have to pay £5 but company rep wasn't able to explain why...

Internet speed 3x times slower promised, have some ping issues.

AVOID IN ALL COST.

  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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