APPALLINGLY BAD! UTTERLY SHOCKING LACK OF SERVICE / ETHICS

TenTel - www.tentel.co.uk
★★★☆☆
2.5
40.0% of users recommend this
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  • Customer Service

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JaylinByrd's review of TenTel - www.tentel.co.uk

“APPALLINGLY BAD! UTTERLY SHOCKING LACK OF SERVICE / ETHICS”

★☆☆☆☆

written by JaylinByrd on 24/02/2016

After having purchasing a broadband package I received no communication from Tentel even though they debited my account immediately with extensive set-up costs. After over a week of calls asking for an invoice and receiving many empty assurances that it would be taken care of I decided to cancel my order. Their customer service is atrocious and the staff show no initiative or desire to assist with your queries. Their billing department is isolated from the customer service department. The two do not seem to communicate and messages are not relayed. Please do not waste your time and money.

  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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