Mixed review

Talk Talk Broadband www.talktalk.co.uk
★★★☆☆
2.9
54.0% of users recommend this
  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

mommybearjulie13's review of Talk Talk Broadband www.talktalk.co.uk

“Mixed review”

★★☆☆☆

written by mommybearjulie13 on 09/01/2019

Good:

Good service and very reasonable prices.

Bad:

Doesn't deal with debt well! I fell on hard times after my partner died, and became a single mother of two. We were on a low income and fell into debt. I explained my situation and budget, but they were asking for more repayment than I could offer. Eventually they sent my case to a debt collection agency who have added interest to the original bill. I am still paying them back and getting monthly statements.

Would I go back to them? No!

Would I recommend to a friend? No!

You never know when you're going to fall on hard times, and they weren't very understanding. I offered them a repayment and it wasn't "good enough" for them.

Even though the service is good I'd still warn people to avoid. They don't help people who are in hardship.

  • Customer Service

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