Avoid at all costs!

Signed up to Talk Talk, service didn’t work. We complained and they said they would arrange an engineer in 72 hours. An engineer came the next morning with no warning when we were out.
When we called back they said they had already sent the engineer to resolve the problem. I stated that was unhelpful as they didn’t call ahead. They said another one would come in 72 hours.

They never came so, I called back and they said the engineer never came because I didn’t rebook, however I had never received a text to rebook.
Finally I received the text to rebook, so I tried to rebook. At this point the adviser said that this was the text I should I received when the original engineer didn’t come, it had just come a week late.
My case had been closed because I didn’t respond to this ‘non-existent’ text.

They said they would rebook and another one would come in 72 hours. I stated I wanted to cancel – I had been calling every day and each time given a different answer. On top of that, I had no service.
They said the cancellation had been successful and I should call back for a refund.

I called back the next week for a refund and they told me that the cancellation had been unsuccessful!! They transferred me to cancellations and I was put on hold constantly as the person didn’t know what they were doing. I finally got through to a manager after 45 minutes who continually spoke over me and told me I can’t have a refund this month and I will need to call back next month.
I bet when I call, they’ll find another reason not to give me a refund.

Avoid, avoid, avoid.