Left me without broadband!

On the 21st June 2018 I made an online order for TalkTalk broadband, and was offered a switch on date of 26th July. This was ideal as my Sky broadband was being switched off on 25th July. I received an order confirmation email outlining the switch date and my costings over the 18 month contract. Approx 7 days before my switch on, I grew concerned that I hadn't received my equipment, or a landline telephone number, so I used live chat to enquire and gave the staff member my name, address, email address and order number. They gave me NO REASON to believe that there was an issue, and assured me that the equipment would arrive, and a landline telephone number assigned just a few days before I went live with them. On the 24th July, 2 days before my go live I once again contact them, having still not received the equipment or landline telephone number, providing my name, address, email address and order number only to be told that whilst there was an order pending, there was 'a problem' connecting me but no information on my order and I would not be going live on the 26th July. From this point on all they could tell me was there was 'a problem' but no details, and that as my address had a pending order I couldn't set up a new order for a further 2-3 weeks once the pending order had disappeared. When I asked why I wasn't contacted to tell me there was a problem, I wasn't given an answer. If I had not chased this up I simply would have remained unaware until the 26th when I would have had no broadband!

I suspect that the issue lies with the fact that there was a clash, or miscommunication between my current provider cutting of my service on the 25th, and TalkTalk setting me up on the 26th. If this was the case then all TalkTalk had to do was let me know, and I could have contacted my provider to iron out whatever issues were present, but the fact that they simply put me and my custom aside, deciding to let me find out when I chased it up myself, or heaven forbid when my go live date came and went without and broadband, means that they have lost an 18 month contract with myself, as I'm certainly not waiting 2-3 weeks to have another go!

The worst thing about it all, is the customer service adviser saying 'we have had cases before where customer orders and go live requests go missing without any explanation' - if you are aware of an issue, fix it!