Fine until you leave & they just keep billing

★★★☆☆
2.9 / 5
54% of users recommend this
  • Reliability

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  • Value For Money

1Hurley's review of Talk Talk Broadband www.talktalk.co.uk

★☆☆☆☆

“Fine until you leave and they just keep billing”

Written on: 05/04/2018 by 1Hurley (1 review written)

The broadband service was OK, but then the price was hiked so I changed company. I noticed I was still being billed so I used their messaging service to report this. The person I messaged had a flimsy grasp of English and kept offering a solution which did not solve the problem then after an hour of this without her seeming to grasp this simple concept I needed to pause for a while and the messaging was cut off. I then started a second message with another person without a great grasp of English who also was unable to access the previous conversation. She gave me the complaint address and said I would not be billed but not to cancel my DD as it would affect my credit rating if they tried to bill me again. I'm £200 out of pocket and I will never use this company again.

  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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