Complaint: Re Refund & Cancellation:

Dear Sky.

Please pass on to your manager as I have been promised he will call me today but I will not hold my breath!

I have just been speaking to one of your agents with reference to my refund that I was promised in July 2017 and at this stage as you will be well aware I have not received this but many excuses as to why I have not got this.

I had contacted Sky as I was also having a problem with one of my boxes and discussed this with your agent and told him that between the box not working and the refund being overdue I wanted to cancel my account. Noel had said he would come back to me after he discussed this with the team and went on to tell me about this great new Sky Q but I declined this at the time as I wanted confirmation about my refund. Noel did contact me with regards to going with Sky Q and that would solve my issue with the box and he would confirm that my refund was on the way. This is July!

So I agreed to go with Sky Q based on the promise that my refund was on the way. Foolishly I took the Sky Q based on Noel word that the refund was coming but never got this.

On the 29th of August I emailed Sky with the problems regarding my refund and told them by email that if I did not get a response from them within one week that I would be cancelling my Sky subscription. I never heard from Sky (Not really surprising).

Now I an told that they had no record of my request to cancel my Sky account even though I had confirmed this by phone and by email all of which I have kept including the recording by phone to Sky??????????????????????

Now I have been told I cannot cancel my Sky as I am contracted with Sky till June 2018.
The only contract I have with Sky is based on a lie that I would get my refund from Sky.

I am cancelling my direct Debit after the 28th of September which will give me Sky till the 26th of October.

All the emails from Sky with regards to my refund and the issues I have had with Sky have been forwarded to my solicitor and I am in contact with the CCPC & Citizens Information Board who are following up on my legal rights.

I would like a reply to this email as confirmation that you have read this and are aware that I am cancelling my Sky Account.

Furthermore I seen that a pensioner had a similar issue cancelling his Sky and he went to the Irish Times and eventually Sky dealt with this so I will pursue this if I do not get a reply

How silly from Sky, All they had to do was pay me my refund which they had confirmed I was due by email but now they will face a legal challenge, will still have to pay me my refund and have lost a customer who was paying €95 a month, one they will never get back who has been with them as a customer since they first came to Ireland.

Regards,