Worst service in the world

Sky Broadband
★★☆☆☆
1.8
24.0% of users recommend this
  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

Lopezlq29's review of Sky Broadband

“Worst service in the world”

★☆☆☆☆

written by Lopezlq29 on 21/09/2018

Sky broadband in several words cuts of regular, freezes, cuts in and out, have had engineer's call out many times there useless. Gave me what he said was new router. Turns out it was second hand and broken two out of the 4 ports had faults useless. DO NOT UNDER ANY CIRCUMSTANCES GO WITH SKY BROADBAND may be fibre would be better

  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

Imnotapheasantplucker's Comment

Written on: 04/10/2018

I completely agree with you. We had Sky broadband for a year. The connection was OK within the room that contained the router but the signal constantly cut off in all other rooms of the house. I bought two Sky boosters to try to improve the signal but they were completely useless.
I live in a modest semi-detached house, so it's not as if I have a large mansion.
I phoned Sky to complain, and they were helpful enough to send me a new router but this was just as useless.
In the end, I terminated the service a few weeks before the end of the 12-month tie-in, and they had the audacity to keep charging me for the remainder of the contract and stated that the signal issue would be the same with any other broadband provider. WRONG!
We moved to BT Infinity, and it has been an excellent product - fast and with a reliable connection all around the house. I bought a BT mini-Hub as a booster for the rear of the house, and it works perfectly.

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