service & systems run by sky a shambles

I have been with sky more than 12 years. Over the past two years I have never experience the attitude " a sale as more than important than the expected quality" they all speak nice but many are geared to being useless with regard to performance.
The automated service is terrible and a risk to your health trying to get into their system In addition I was informed that sky finance management ( accounts section ) refuse to speak to a customer.
In my opinion gone from very good to an absolute joke.

Last year I decided to take 2 sims for a mobile one for my wife . They sent 13 sims over 3 weeks none could be activated in our two new phones . they sent over 30 emails to me and I spent just under 14 hours in the above period trying to resolve the issue. Finally I call it a day and went back to EE.
This past week although having broadband and phone I called to discuss tv and sports . I was asked to enter my debit card details via the phone and I was asked to redo the details as it did not go through which I did, again t did not go through. I was advised they would check it out and call me back the next day which they did. I was advised it still did not go through £20 to install the tv and sports package. They asked if I had a credit card and could I put these details in as it may be the debit card. On completion again it would not go through and I was advised that it would take about three days for an internal investigation as it appears to be a GLITCH in their system tomorrow will be 5 days since this farce and today both of my backs indicated that sky requested £20 twice from Santander and 1 x £20 from my credit card company. I am left again sorting out a mess and poor communication from sky and to resolve if the money is removed from my account £60 instead of £20.
I am becoming angry and seriously will not accept this standard of internal issues and the usual sell and forget attitude by sky staff.
Also during the recent upgrade requested my internet and phone be upgraded for another year. I will cancel ALL tomorrow if I find I am in the same position waiting for sky to sort this out. It seems looking at the performance of sky this will end up ugly and I may need a positive outcome or I may need to consider legal action