GO ELSEWHERE

Sky Broadband
★★☆☆☆
1.8
From 805 reviews
24.0% of users recommend this

  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

Judey245's review of Sky Broadband

“GO ELSEWHERE”

★☆☆☆☆

written by Judey245 on 21/04/2018

Truly appalling service from Sky Tv over several months culminating in virtually no tv access - on-screen, on catch-up and the planner. An inordinate amount of time spent refreshing, following instructions, waiting for live chat and other responses. In desperation, I rang yesterday to cancel my subscription. Was promised an engineer visit, new box and discounts if I agreed to new 18 months'contract (31 day cooling off period). Engineer arrived today without new box - repaired old one instead and stated that he could only fit new one in exchange; however, I was later informed by a manager that the agent who promised the new box, did not have authority to do so. I have been misled. My advice to intending customers is to obtain offers in writing before agreement.

Based on my experience, I definitely would not recommend Sky.

  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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