Origin Reviews - www.originbroadband.com

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★☆☆☆☆

“Origin Broadband - Dreadful service”

Written on: 17/07/2018 by dmteresh (0 reviews written)

Dreadful service. Connection constantly dropping throughout 12 mnth period & constantly using up all of my mobile data. Called customer service or technical help and on hold for minimum 15 mins before anyone answers. Once contract expired begining of June. I tried to migrate to a new supplier, but was unable to do so as Origin had registered my line incorrectly as 'MPF' which meant I was unable to get Fibre elseware. 5 tel calls later I managed to speak to someone who promised to re-register my line correctly as SMPS line, but it would take 14 working days to do so. In meantime I spoke to another person who said he'd call me back & talk me through getting my router to work again as they would not replace it. Needless to say he didn't call me. After 14 work days ellapsed I called them again (waited 20mins for call to be answered) they said it'd probably take another 24hrs and put me on hold. Then came back saying actually it will take a further 5 working days. All this time I have been paying £16.99 per mnth for no broadband, no technical help and no customer service.

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