Terrible

Start Rescue - www.startrescue.co.uk
★★★★★
4.6
89.0% of users recommend this
  • Speed of response

  • Customer service

  • Value For Money

Jackiek99's review of Start Rescue - www.startrescue.co.uk

“Terrible”

★☆☆☆☆

written by Jackiek99 on 15/10/2018

I would never use Start Rescue again, they were shockingly bad. I called them out and gave them my location, the name of the road and the fact I was in Wandsworth. I was assured they knew where I was. An hour later the rescue company says they can't find me, turns out they'd been sent to Crystal palace. I waited another half an hour only to be told the job had been cancelled, but nobody had told me. They said they were sending out someone else, but in an hour and a half. I had a child in the car and was not in a safe place to park, both of which I relayed to the operator, but made no difference whatsoever, they said there was nothing they could do. I couldn't wait another hour and a half with a child in the car, so had to push it to a safer place and then just leave it for a professional to look at and told them not to bother, which kind of defeats the purpose of having cover.
Shockingly poor service, please be warned.

  • Speed of response

  • Customer service

  • Value For Money

Startrescue.co.ukcustomerservices's Response to Jackiek99's Review

Written on: 22/10/2018

Dear startrescue.co.uk customer, we are sorry to find your comments. We would like to investigate your experience further for you, and would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Reply to this comment
Was this review helpful? 2 0