Worst service ever

GEM Motoring Assist Breakdown Cover - motoringassist.com
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Fuelfixerssuch's review of GEM Motoring Assist Breakdown Cover - motoringassist.com

“Worst service ever ”

★☆☆☆☆

written by Fuelfixerssuch on 17/08/2018

Visit www.motoringassist.com

I have used gem breakdown before and they are genrally better than thi..
Fuel fixer/ gem were supposed to get to me at 2 pm.. been trying to reach them multiple times, the wait time on phone is terrible.. and they wouldn't let you know they are running late!!

After this experience might move to a different breakdown cover

  • Speed of response

  • Customer service

  • Value For Money

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By Gem Motoring Assist

Written on: 17/08/2018

Dear Member,
Thank you for taking the time to comment.

GEM has been a trusted, independent breakdown assistance provider for 40 years. I was sorry and disappointed to read that the service you received was below our usual standard.

If you would like to contact us with your full name and membership number we will certainly do our best to investigate this further.
Paula Williams
Chief Executive

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