First Call GB Ltd – Questions & Answers

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Asked by anon_private on 24th April 2014 Report this content
I have roadside insurance and have never used them, are they really as bad as indicated? The company is based in Essex.

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Answers (8)
Report this content sarika Written on: 24/04/2014
Yes, I used to be with them. When my exhaust fell off and I called them for recovery, they told me that I would have to make an advance payment of £300 in case they arrived and found that my car was driveable. I made some form of complaint at the time. Then 6 months later I called them with a breakdown and they told me the policy had been cancelled at my request. I insisted that I hadn't. They eventually conceded that they would provide recovery, with me on the roadside in the rain arguing, on the promise that I would pay if they found that I had cancelled the policy. Then they investigated the call and agreed that I hadn't indeed cancelled the policy during the phone call that they said I had. I really cannot stress how awful they are. Use any firm but this.
Report this content Buzby58 Written on: 24/04/2014
Every bit as bad. Basing my response on the experience I had with them I really wouldn't touch them with a barge pole and would recommend you look elsewhere.
Report this content dodgydom Written on: 24/04/2014
yes they are a disgrace. they dropped me and my young family at Romford station at 11pm after saying my car wouldn't be recovered to my home due to it was uneconomical to repair and this was in my contract. the 3rd party recovery agent took my car then scrapped it after telling me the cambelt had gone.fair enough but i never received any scrap value and we spent the night on trains freezing with young children and luggage.they then tried to bill me £150 for recovery!!! please do not use them pay £8 a month for aa or rac they will never leave you in the lurch!
Report this content jake55 Written on: 24/04/2014
My son was with them, they are a joke of a company,should have been shut down years ago.Very unhelpful they will just try and get more money out of you.They told my son they wanted the cars service history as he lay stranded on the motorway and demanded more money.Essex trading standards know about this company.Dont go anywhere near them and tell your friends.
Report this content anon_private Written on: 25/04/2014
Thank you both for responding. My renewal with them is due. I think I'll look at Green Flag. I used to be with them, and had no difficulty with their service. Last year I was attracted by First Call GB's low price. But having read these posts. I will not renew with them. On another point. Do you see a disadvantage in buying breakdown insurance with the same company that insures the car. I say this because it occurs to me that the car insurance company will know the breakdown history, and it might disadvantage the motorist in the event of an accident claim. Best wishes. Ps. You might see this question asked elsewhere because it is part of an answer, rather a specific single question.
Report this content anon_private Written on: 25/04/2014
Sorry, I did not see the other posts. I thank you all.
Report this content DanFl Written on: 25/04/2014
Yes they are the worst company I have ever dealt with in any capacity. Why don't you call them pretending to have broken down to find out how bad they are. They will use any method to try and weasel out of providing any service. They only honoured my claim once I issued small claims proceedings. Unfortunately for the consumer breakdown services appear to be exempt from any regulation by either of the two bodies that replaced he FSA so they are able to carry in in business.
Report this content CABCEO Written on: 27/04/2014
Yes they really are. I was about to issue a claim in the County Court but decided to make a complaint to the Financial Ombudsman Service (FOS) first. It had been well over 2 months since I had last correspondended with FC GB Ltd to try to resolve my complaint but they had the nerve to tell the FOS that they hadn't yet sent their final reply! When they did, it included a full refund of the money extorted by debit card before they would send anyone out. If you have been a victim of FC GB Ltd, I would strongly recommend making a complaint to the FOS. It is fairly straightforward to do and free.
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