Emergency Assist Ltd Reviews - www.motorbreakdownrecovery.com

★★★★☆
4.1 / 5
85% of users recommend this
  • Speed of response

  • Customer service

  • Value For Money

Summary

Note from Review Centre: Emergency Assist Ltd was previously known as 2Gether Motor Breakdown.

Media Gallery for Emergency Assist Ltd - www.motorbreakdownrecovery.com

Emergency Assist Ltd - www.motorbreakdownrecovery.com
Emergency Assist Ltd - www.motorbreakdownrecovery.com

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★☆☆☆☆

“"Emergency" that's a laugh”

Written on: 11/07/2021

The 'emergency' in the title couldn't be more ironic. A shambles of a company which left me waiting for 4 hours. Initial ETA an hour, then another hour, then another hour... and so on. No indication that they wouldn't attempt to fix the vehicle and that they would simply tow me somewhere. They are simply tapping into a network of recovery vehicle companies. No accountability ("we can't control the third parties") A terrible breakdown experience only matched by the terrible customer service that… Read Full Review

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★☆☆☆☆

“Terrible breakdown company”

Written on: 29/01/2021 by epRobinson411 (1 review written)

I bought my car breakdown recovery contract about eight months ago. When my car broke down recently I called the number I had for them. It took more than 20 mins for them to answer the phone and when I explained my problem they told me to call a completely different number and that they could not transfer me. When I called that number it took 25mins for them to answer the phone and told me that it would take 90 mins for a breakdown mechanic to arrive. I was also told that if my car could not… Read Full Review

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★☆☆☆☆

“Awful company ”

Written on: 13/12/2020 by Jude0121 (1 review written)

Emergency Assist are not fit to call themselves a breakdown company... One experience of Emergency Assist was when I broke down with a flat battery because I had left my lights on -this was 10pm on a cold November night with 2 children in the car & an hr from home. When I phoned Emergency Assist it took me 20mins to get through- I thought I had the wrong number! The message on the phone line is not clear & you are left wondering if it’s the correct 24hr emergency breakdown number especially… Read Full Review

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