Emergency Assist Ltd Reviews - www.motorbreakdownrecovery.com

★★★★☆
4.1 / 5
85% of users recommend this
  • Speed of response

  • Customer service

  • Value For Money

Summary

Note from Review Centre: Emergency Assist Ltd was previously known as 2Gether Motor Breakdown.

Media Gallery for Emergency Assist Ltd - www.motorbreakdownrecovery.com

Emergency Assist Ltd - www.motorbreakdownrecovery.com
Emergency Assist Ltd - www.motorbreakdownrecovery.com

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★★★☆☆

“New policy”

Written on: 12/06/2019 by lenperry (1 review written)

After taking out a further breakdown policy with you on Saturday through Groupon although the payment was taken on Saturday, Groupon could not confirm this with me until Monday morning. Unfortunately Monday evening about 21.00 hrs I broke down on the M5 in Worcestershire after travelling 190 miles and around 35 miles from home. When I called for assistance, I was told that the 48hrs inception was from Monday morning and not Saturday when my money was taken for the policy. Your operative asked… Read Full Review

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★★★☆☆

“Where are my Documents?”

Written on: 12/06/2019

I sorted out my breakdown cover to start on 11th June, but as of yet I have no documentation I am a return customer, but that makes it a bit more disappointing as youve been so good in the past… Read Full Review

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★★★☆☆

“Is adequate cover”

Written on: 12/06/2019 by stevemarston (1 review written)

Just not happy I have to pay £15more for my 11yr old zafira… Read Full Review

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★★★☆☆

“Last time I used them in 3 years when I had a puncture”

Written on: 22/05/2019 by EricCochran (1 review written)

Was not pleased with their service when I used the service once in 3 years when I had a puncture whilst parked at a large superstore. Had to wait for 4 hours!! I was lucky to go home and come back to attend the service car. This car has no spare tyre but just had to use tyre weld pressure as glue to pump up the tyre. The attendant wasn't quite sure how to use the tyre weld!! He was pleasant though… Read Full Review

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★★★☆☆

“Doubts in my mind.”

Written on: 22/05/2019 by Whatafarce (1 review written)

Cant really express an opinion about the service as I have not needed it since joining. I am disappointed though that after advising Emergency Assist of my new email address and receiving confirmation of same that this survey was sent to my old email address. Doesnt say much for the quality of the admin side!… Read Full Review

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★★★☆☆

“What’s with renewals?”

Written on: 01/05/2019 by Abagail (1 review written)

As a loyal customer I don’t expect to be treated badly.  Our renewal for two vehicles had more than doubled in price . One phone call brought it down a bit, so I shopped around. Our second phone call to Emergency Assist just before renewal date got me a second reduction which I took. But much wasted time for me - next year, if EA is not honest and fair with me, I will NOT renew. Stop treating your loyal customers like this… Read Full Review

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★★★☆☆

“good but could be better”

Written on: 20/03/2019 by ufSilva239 (1 review written)

My cover recently came to an end and I was given a discount code to renew on line this did't work so sent email for instructions, reason my Wife has recently had major surgery and attends hospital a few times a week and the other days are taken up looking after her, we are both pensioners and having a phone call to make is not always easy other than that buying new cover at full price on line was easy although I have never used the service as yet… Read Full Review

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★★★☆☆

“Not sure if I have the right cover for me”

Written on: 20/03/2019 by Redted55 (1 review written)

The offers for the breakdown cover were not very clear to start with and only after I had purchased what I thought was the best cover for me there were other premiums on after which I feel I would have been happier with. Not really clear on call numbers if breakdown assist is required Feel I have been sold short and not really feeling Yes I am covered properly Hence the low rating and would I advise again. Not sure really. All very fugue… Read Full Review

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★★★☆☆

“I havnt used the cover yet not broken down so cant...”

Written on: 27/02/2019 by Maxo16 (1 review written)

I havnt used the cover yet not broken down so cant comment on service. Some paperwork would have been helpful to keep in my vehicle, we dont all have a printer. Just a card with my breakdown numbers would be helpful… Read Full Review

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★★★☆☆

“feedback”

Written on: 16/01/2019 by bodeyal (1 review written)

not really a review, more wanting a response. when i renewed membership, i received an email saying it contained my documents. no documents were enclosed. this i informed you all of, but i am still awaiting a reply. please can you clarify ?… Read Full Review

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★★★☆☆

“piece of mind ”

Written on: 19/12/2018

Gives you piece of mind when you are out & about… Read Full Review

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★★★☆☆

“No idea, haven't used it.”

Written on: 09/12/2018 by OtisF (1 review written)

As with service of this type, you only know how good or bad they are if you actually use the service. As I haven't had to, I cannot give any accurate comment, hence the average rating… Read Full Review

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★★★☆☆

“easy”

Written on: 14/11/2018 by elaine2009 (1 review written)

the web site was easy to navagate.ihave not used it yet i hope i will not need them.i took out the insurance eccess out which i think is a great idea… Read Full Review

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★★★☆☆

“Not well described ”

Written on: 10/10/2018 by AidenPierce (1 review written)

Should be msde clearthat it is only cover for the one vehicle whereas i was thinking i was buying personal cover gor any vechicle i was travelling in… Read Full Review

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★★★☆☆

“Mixed feelings!”

Written on: 03/10/2018 by Simanij (1 review written)

I’ve been with this company for 2 years and never needed to use their services however my car happened to break down two days after my policy had expired due to the payment not being taken automatically as my bank account had changed. I called to renew as I was not aware it had expired and payment was taken. I then called to report the breakdown and they informed me I had taken out a new policy unbeknownst to me and therefore no one would come out for 48 hours. I spoke to a manager to explain… Read Full Review

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★★★☆☆

“Slow assistance”

Written on: 05/08/2018 by eck84 (1 review written)

Called at 10.35 and was told recovery would be with me between 60-90 mins. I called after 90 mins and was told that the truck was still 10 miles away. It arrived at 12.40 - 125 mins after initial call. The problem was rectified quickly by friendly and competant recovery guy. I think I waited too long and call centre not honest about wait time… Read Full Review

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★★★☆☆

“Its ok but time you work out the add ons”

Written on: 01/08/2018 by Jonnyboy12345 (1 review written)

Ok cover whilst the car was under 10 years old once over the price is tve same as a decent provider that hadms there own patrols and probably then gives greater peace of mind never had to call them out so cant comment 9n response etc its ok in summary… Read Full Review

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★★★☆☆

“To new to know.”

Written on: 01/08/2018 by Jenkinsao188 (1 review written)

Only just signed up therefore unable to comment on their service. Web site easy enough though… Read Full Review

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★★★☆☆

“Mis led advert”

Written on: 01/08/2018 by Leannebruce7 (1 review written)

Upon purchase of this offer through groupon I received confirmation of purchase. I understood I was purchasing breakdown cover for myself and my partner , however the terms and conditions stated otherwise, I emailed to confirm this and was told it was only myself that is covered to drive any vehicle , I was very disappointed as that was not how this cover was advertised , I believe I have been misled into purchasing it Thanks… Read Full Review

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★★★☆☆

“Emergency Assist App”

Written on: 14/06/2018 by bronwynjohnston (1 review written)

Is there an app I can download to my phone for easy access to your service in an emergency?… Read Full Review

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