Emergency Assist Ltd Reviews - www.motorbreakdownrecovery.com

★★★★☆
4.1 / 5
85% of users recommend this
  • Speed of response

  • Customer service

  • Value For Money

Summary

Note from Review Centre: Emergency Assist Ltd was previously known as 2Gether Motor Breakdown.

Media Gallery for Emergency Assist Ltd - www.motorbreakdownrecovery.com

Emergency Assist Ltd - www.motorbreakdownrecovery.com
Emergency Assist Ltd - www.motorbreakdownrecovery.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Showing star rating of:

(cancel refinement)
  • Average Rating Over Time
  • Within the last month ***** (From 0 reviews)
  • Within the last 6 months *** (From 0 reviews)
  • Within the last 12 months * (From 0 reviews)
★★☆☆☆

“Very Disappointed ”

Written on: 20/07/2019 by TMC77 (1 review written)

I had need to call after a break down with my 2yr old and my 6yr old around 5pm. Call centre staff were amazing very friendly said all the right things. When local company arrived at 8.20pm he was rude, made me get up on trailer holding my 2yr old to get car seats out and did not help put them in the high cab. Got a mobile phone message and read it as he was driving around the roundabout. Made no attempt to diagnose or fix problem with the vehicle said "can't be bothered to fix it " to my… Read Full Review

Report this review
Was this review helpful? 2 0
★★☆☆☆

“read the small print ”

Written on: 12/06/2019 by barleytony (1 review written)

a bit disappointed that as the small print says "we will choose whether or not to go out and rescue you or not if we decide not we will find someone to take the job on and you will pay them and you then submit their invoice to us and we will re emburse you in due course I for one do have enough funds out of my pension to pay for what could be a very major expence Old adage ..you get what you pay for This is how I read your terms and conditions… Read Full Review

Report this review
Was this review helpful? 3 0
★★☆☆☆

“Online renewal links don't work. ”

Written on: 12/06/2019 by Maryziggy (1 review written)

Spent an extra £8 than my renewal quote as couldn't get online renewal link to work. When I rang them to renew at my quoted price was informed it was an IT problem and they would email me back. Never did. Hence paying £8 more not being able to renew my quote using email link. … Read Full Review

Report this review
Was this review helpful? 0 0
★★☆☆☆

“Change one of my vehicles on cover.”

Written on: 22/05/2019 by micklezzz (1 review written)

After ringing you regarding a change of one of the vehicles on cover i would have thought i would have received confirmation on both vehicles now covered, but nothing. I am also expecting cover certificates in the post so these can be kept in the cars in case of breakdowns. but as of now Nothing but you have taken the fee… Read Full Review

Report this review
Was this review helpful? 0 0
★★☆☆☆

“Extortion, Bad Customer Services,”

Written on: 01/05/2019 by Taylor156 (1 review written)

I have been emergency assist customer for last 2 years. Upon renewal I received a quote which £45. In last 2 years I never make a call out. I called the customer services, one day and waited for 15-20 min no response. I hung up, (this was during business hours and on normal weekday ) . I tried next day and Someone did answer I asked that it is more than last year I paid and I have never made a call out. This is for me just in case, I keep my car in good condition. Because my car is more then… Read Full Review

Report this review
Was this review helpful? 0 0
★★☆☆☆

“Please contact me.”

Written on: 12/12/2018 by mariejackson (1 review written)

I need to know who to contact in the event of a breakdown.I have no contact details… Read Full Review

Report this review
Was this review helpful? 0 0
★★☆☆☆

“When ordering its says homestart after purchase it...”

Written on: 10/10/2018 by fionaedgar (1 review written)

When ordering its says homestart after purchase it tells u u must be 1/4 mile from home not what is advertised. Homestart!!!!!… Read Full Review

Report this review
Was this review helpful? 0 0
★★☆☆☆

“Told National isn't National. Not kept informed ”

Written on: 03/10/2018 by Reviewers24 (1 review written)

Made the call at 7pm to be told National didn't mean National. When you buy National recovery You think that they will recover you home (or to a garage your choice) from anywhere in the country. I was told 'National' only refers to where they will collect from and that they have a range of 21 miles. This was great news to hear as I was with my 5 yr old and miss on a Sunday Night 84 miles from home. 21 miles would put me 25% closer to home but I would still be screwed. I was told they could only… Read Full Review

Report this review
Was this review helpful? 0 0
★★☆☆☆

“Pointless breakdown cover”

Written on: 03/08/2018 by Lynnu (1 review written)

The only time I have needed a call out away from home I was told that nobody would come out unless I rang a garage first in case they couldn't start car! As I didn't know area and was alone,that was impossible. A stranger jump started it for me eventually. I am totally disheartened with this service!… Read Full Review

Report this review
Was this review helpful? 0 0
★★☆☆☆

“Automatically renewed - didnt call me back”

Written on: 01/08/2018 by 1976McDermott (1 review written)

Renewed the policy ahead of renew date. I tried to cancel but was on the phone trying to get through for over an hour. Promised to call me back but never did. I now have to start all over again in order to cancel this policy. I don't like the fact that there is no formal paperwork… Read Full Review

Report this review
Was this review helpful? 0 0
★★☆☆☆

“needs improving ”

Written on: 02/06/2018 by Immanuely1962 (1 review written)

on a breakdown you don't have an onward service once the car has been dropped off at the garage leaving your clients high and dry… Read Full Review

Report this review
Was this review helpful? 1 0
★★☆☆☆

“Payment taken too quickly!”

Written on: 02/06/2018

I was sent a renewal letter 6 days before my policy was due to renew - the letter thanked me for taking out another years breakdown cover but I hadn't even agreed to! The letter advised that payment would be taken within 7 days of my renewal date which was 1st June - however payment was taken from my bank account the very next morning - allowing me no time to cancel!! Very naughty - I am not a happy customer!… Read Full Review

Report this review
Was this review helpful? 1 0
★★☆☆☆

“Mis sold breakdown cover”

Written on: 30/05/2018 by MartinEdwards69 (1 review written)

Please see letter of complaint. I cannot afford to waste any more time drafting out a letter. Not acceptable… Read Full Review

Report this review
Was this review helpful? 0 0
★★☆☆☆

“Not prepared and lack of knowledge ”

Written on: 30/05/2018 by swLane196 (1 review written)

Car broke down and couldn’t get it started, called assistance who came within the timescale and started my car up. I was told the battery needed replacing but he had no tools to check the battery status. Given the time of the breakdown in the evening it was not possible to get the car to the garage. Following morning Car wouldn’t start again so callled for assistance but declined as they wanted £98.00 to come out as the operator reckoned it was the same fault. It wasn’t it was actually… Read Full Review

Report this review
Was this review helpful? 0 0
★★☆☆☆

“Hope you don`t have to change car details.”

Written on: 16/05/2018 by FOGGY1974 (1 review written)

Having bought a new car I had to change my details to the new car details. This costs £5 to do on line, found out at the time that there is a 48 hour period after changing car details where you are not covered, Emergency assist call this an inception period. I was going away the next day so this is not what I wanted to hear, going away with no breakdown cover, not good really. I do not understand why there is a 48 hour inception period when all there is to be done is to change car details over… Read Full Review

Report this review
Was this review helpful? 0 0
★★☆☆☆

“Practically impossible to get through to general...”

Written on: 20/04/2018 by JerimiahPowers (1 review written)

Practically impossible to get through to general enquiries by phone and no response to emails sent. Have not used in breakdown yet but first impressions not good… Read Full Review

Report this review
Was this review helpful? 0 0
★★☆☆☆

“Inflexible so Cancelled Policy”

Written on: 19/04/2018

I got an auto renewal on my policy (current policy expires tonight). I rang up to say I'd recently changed cars and wanted to update my new policy with the new car (I wasn't bothered about the my current policy as only had a couple of days to run). I was told there was a £5 admin fee to change (even though my new policy had started yet). I thought this was completely inflexible and unfair. I've cancelled my renewal this morning (for a full refund and confirmed no cancellation fee will be… Read Full Review

Report this review
Was this review helpful? 0 0
★★☆☆☆

“You need to check your records”

Written on: 18/04/2018 by ericholmes (1 review written)

Having broken down, my engine cut out, at home in Bognor Regis, I had to wait over 20 minutes for my call to be answered. I was told that I would probably be towed to a local garage because generally they can only assist with flat batteries or punctures!! I later received a call to say the engineer would be with me in Blackpool in 30 mins.What! I live in Bognor. They allocated my job to an engineer in Lancashire where I used to live last year. My current address is on my documents… Read Full Review

Report this review
Was this review helpful? 0 0
★★☆☆☆

“Don't renew ”

Written on: 09/03/2018 by Landine1949 (1 review written)

I wazwith them then my renewal ran out. I changed cars so when I went to renew they wanted to charge me more. So I tried to contact them but phone & various emails. No one ever got back to me. If that's their level of customer services then it's a joke!!!… Read Full Review

Report this review
Was this review helpful? 0 0
★★☆☆☆

“Too many Exclusions In Cover Provided”

Written on: 09/03/2018 by Nancyv163 (1 review written)

Have not needed to use the breakdown service but the documentation received after purchasing, is scary, with loads of exclusions which are not clear so one is not sure of actual cover provided. Would be better if there were clear, short itemised lists of events which are covered or not covered plus level of service to be expected… Read Full Review

Report this review
Was this review helpful? 0 0
overview