yes it's cheap but if you breakdown in europe, you are pretty much on your own. From personal experience they dont return phonecalls are slow at arranging help and say that a 70mile tow cost £1000 so dumped us in Calais and said they would only help us if we payed for the rest of the journey ( a £999.68 quote !)They made a stressful and scary experience so much worse.

Last year, I gave this service a positive review after my battery died close to home. I feel compelled to revise this after yesterday's experience. Travelling to see my son, my car turbocharger failed and left me and my husband stranded in an unfamiliar town some 85 miles from home. We have the most comprehensive insurance for the UK and called 2Gether, expecting to be towed home. they told us, we had to be towed to the nearest garage! We explained it was Sunday and the next day was a bank holida, their response was that they appreciated our situation, however that's wha the policy said. I do not remember it saying this anywhere on the policy so i challenged it. They said we could have a hire car and leave our car at a garage. I explained I was not happy leaving my car at a strange garage, where they would not know why a strange car was outside, to drive 85 miles home, then have to drive 85 milesback in 2 days time to discuss repairs at a garage I had no idea about, who could charge me anything. They then told me the car hire would only be for 2 days anyway. So, I would then be stranded in a strange town on my own as my Husband would be working. They eventually agreed to allow my recovery home, on condition I paid over £77 for 'mileage'. The recovery driver said he's never heard of a policy which doesn't take you home when all the garages are closed and expect customers to leave their cars unattended outside a closed garage! I challenged this when I got home and they said it was in the Ts & Cs. I eventually found it, in a very small print subsection. The Office of Fair Trading website has told companies NOT to do this and said it is unfair (see Consumer Contracts paper Feb 2011)! It states that "The OFT has today sent a clear warning to businesses that consumer contracts must be clear and have no unwelcome surprises buried in the small print" I will be challenging this through the small claims court as they are totally out of order and have obviously hidden this information hoping to catch desperate people out and make money off of them. I have now paid much more than an AA contract which would have treated me decently and not put me and my family through this.

LAST NIGHT(19/08/13) MY SONS MOTORBIKE BROKE DOWN AT AROUND 7.45PM - HE RUNG THIS BREAKDOWN RECOVERY SERVICE WHO IS CONNECTED TO FIRST CALL GB LTD WHO GO TO RECOVER VEHICLES - WE HAVE FULL UK COVER WHICH SAYS 'NATIONWIDE RECOVERY' 'ONWARD TRAVEL' - THEY WOULD NOT BRING MY SON & HIS BIKE HOME ON HIS POLICY BUT IF WE PAID £250 THEY WOULD???? THEY WOULD ONLY TAKE MY SON TO THE NEAREST STATION (HE HAD NO CASH TO GET A TICKET HOME)AND SO WAS LEFT STRANDED, BY THIS TIME IT WAS NEARLY 10PM. I SPOKE TO 'JOHNNY' IN THE OFFICE AND SAID THAT I WAS DISGUSTED WITH THEIR 'SO CALLED'SERVICE AND WAS THERE ANY WAY THAT MY SON COULD GET HOME SAFELY WITH THEM, I WAS NOT WORRIED ABOUT THE BIKE AT ALL, JUST WANTED MY SON HOME SAFELY - IF I PAID £250 I COULD GET MY SON HOME SAFE - I AM ABSOLUTLY DISGUSTED THAT MONEY WAS THE ONLY THINK THEY WAS BOTHERED ABOUT AND STILL DON'T KNOW WHY WE WASNT COVERED UNDER FULL UK COVER - DO NOT UNDER ANY CIRCUMSTANCES TAKE A POLICY OUT WITH THIS COMPANY YOUR FAMILY WILL BE LEFT ALONE & VULNERABLE IN AN AREA THEY MAY NOT KNOW WITH NO WAY OF GETTING HOME THIS COMPANY DO NOT CARE ABOUT OUR FAMILIES SAFETY ONLY ABOUT MONEY

19th July 2013 boarded Ferry to Guernsey at Weymouth with gearbox jerking. On getting out of vehicle found oil all over back of campervan, so phoned in at 13.30 hrs to see if could have someone meet me in Guernsey at arrival. Informed not possible, pone again when arrived. Phone in again at 16.30 hrs. 17.02 hrs 2together phoned back to say nobody could attend until possibly following morning. Operative did not have any other options, no hire car offered, no accommodation. Having my son with me and no other options asked if I spoke to Ferry comapany and got back to Weymouth on later sailing could someone meet in Weymouth and take me home. They then confirmed this, then informed me to phone an hour before arrival to remind them. 22.40 hrs phoned back in spoke to a person, who had no knowledge of my problems until he checked system so then said he would find someone in Weymouth area, probably 30-40 mins could be an hour. Arrived in Ferry port 23.00 hrs and waited at 23.41 hours had still heard nothing so phoned in again and spoke to Chris as nothing had been heard. Was informed call only placed 15 mins ago and breakdown truck coming from Yeovil, driver would phone on approach and he would about 00.20 hrs 00.36 hrs still nothing phoned back in informed him again. 01.07 hrs phoned in again still nothing heard, told him he had 5 mins to sort out before I took my own action as had son with me and was pretty cold fed up and had been up since 05.30 day before. 01.12 hrs phoned back to stated breakdown truck 7 miles away in Dorchester, had broken down so that was delay, said they had tried to ring me but ift had gone straight to voicemail, which I pointede out was not possible as I did not have voicemal facility on my phone. ETA given as 15 mins 01.35hrs breakdown truck arrivved. On checking the breakdown drivers worksheet they had been given the job at 11.39hrs which was when i had phoned in the second time to see where it was. 04.15 hrs arrivved home. Phoned in from 8am on 22nd July to lodge complaint but apparently the recorded message saying they open at 8AM is not correct, has not been the case for a long time as they now open at 9AM. Leanne informed me only one lady dealt with complaints and she was on holiday and to e-mail in details, no doubt another fob off tactic.

Beware.This cover may seem to have all the bells and whistles when they sell it to you but I assure you it hasn't. I have a classic Rover 2000 Insured with this company and on the 29th June this year I had a breakdown outside my home.Rang the number of the Breakdown company and gave them my Policy Number.They said I wasnt Insured and they could do nothing until the following Monday when 2gether reopened.As I do not give up that easily I tried 2gether myself and got through and explained my problem.I was recontacted by the breakdown Service and given an estimated arrival time of 75 mins. Over two hours later an engineer arrived and told me he could not do anything as he did not understand the vehicle.He then left. Result 2 hour wait for someone who could do nothing to help. Re -contacted 2gether Insurance. Still awaiting reply over two weeks later.

Avoid, Avoid and Avoid

This company offers you £5 discount to review upon purchasing their services - hence why there are so many good reviews. Do not be fooled. My vehicle broke down (needed a new clutch). It took nearly 2 hours to arrive when i was stranded on the M1. They were taking so long that the Highways Agency had to tow me to a safer location. Upon arrival of the breakdown service (this is sub contacted out so it will be the luck of the draw), he said that i will tow your vehicle to the nearest garage. I was over 130 miles from home at 5pm on a Friday. No garage was open. My only option was to abandon my car outside an unknown garage and catch a train home. They told me that they would pay for the journey - just send the ticket in and it will be refunded. Despite numerous emails and phone calls, there has been no response and no refund. They ignore you or just fob you off. I am now with the AA despite still having 2gether. 2gether just add to the stress of an already stressful situation.

No policy number or documentation supplied 7 days after taking the policy out. Phoning for breakdown cover I was told they had no details for me and I had to call 2Gether. Phoning 2gether at 8.10am the answerphone stated the office is closed and the opening hours are mon - fri 8am - 5pm. How frustrating is that, bear in mind this is a new policy and this is my first time needing to use the cover. I called the breakdown number again for help and was told there was nothing they could do, I needed to call 2gether who opened at 9.00am. Waiting until 9am I got through and finally my call was passed to the breakdown cover and I received roadside assistance at 10.33. Having requested a copy of my policy with the 2T number I received an email asking me for feedback but no policy. The only saving grace was the breakdown man who turned up and was extremely helpful....a big thankyou to him. My rating is based on my first experience of service from this company......lets hope if I ever need to call them again the service improves.

I paid for insurance in full £250 after a month they decided to cancel the policy as they never received paperwork although i sent it off i am now £225 worse off, i received 2 letters exactly the same saying it had been cancelled 2 days after it had so i rang up twice to be told " tough we haven't recieved the paper work and we're charging you for you cancelling the policy, i could go on but nothing will get done

Never ever purchase cover from 2getherInsurance they ruined our Holiday and refused to tow our vehicle to the garage at our onward destination. Their European breakdown number never worked and we had to call their contractor first call in the U.K. They still have not reimbursed us for the expenses in hire cars.They were rude obstructive and refused to tow our vehicle to a local garage @our onward destination.Forced us to extend our stay when the dealership they sent our vehicle to failed to repair our vehicle and billed us for work that was not done,work that should have been carried out but was not.charged us for parts that did not need replacing and told us we could return home as foot passengers if our vehicle was not repaired in time for our return journey.Our return journey had to be postponed the police were called and we had no assistance from the contractors acting on behalf of 2gether Insurance our complaint is still outstanding nearly a year later.

Having broken down on a Sunday, on phoning 1st call, (call centre for 2gether breakdown service), no record of my subscription was on the computer, although i had a policy number, money had been debited from my account and recieved emails confirming joining. After much anguish and phone calls, 1st call had to take credit card details before assistance was offered. Luckily i had managed to get off the motorway.After 2 1/2hrs assistance was provided, told vehicle was overheating, suspected head gasket problem, i assumed i could get relay home, my prefered choice. Informed this wasn,t part of cover, only relay to garage who couldn't repair van until new year.Overall a very poor service, would be better to pay a couple of pounds more to get a good service.

From initial phone call to eventual recovery over 2 hours later was the worst breakdown service imaginable