Over 5 hours to get recovered

AA Breakdown Cover
★★☆☆☆
2.0
25.0% of users recommend this
  • Speed of response

  • Customer service

  • Value For Money

66Walsh's review of AA Breakdown Cover

“Over 5 hours to get recovered”

★☆☆☆☆

written by 66Walsh on 28/03/2022

Called them at 7pm and told exactly what the problem was, 3rd party recovery showed up to look at the vehicle. AA hadn't told them it was a van and they couldn't recover it. Called back, on hold for 26 minutes, got told that the job hadn't been updated and that no one was coming to recover me. Finally a 2nd recovery company turned up at midnight and took me home. Terrible service and won't be renewing next month.

  • Speed of response

  • Customer service

  • Value For Money

The Aa's Comment

Written on: 30/03/2022

Hi, we're sorry to hear this. During busy periods we use third party garages to attend so you're not left waiting. It's unfortunate they were unable to recover you at this stage. We're pleased the Breakdown team were able to locate a recovery truck to get you home in the end.

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Jezza83's Comment

Written on: 30/03/2022

That's only because I called back when you left me stranded! You should have called me when the first lot couldn't help me. Either hire more staff or don't take on so many customers if you can't handle it.

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