AWFUL EXPERIENCE. DO NOT USE

AA Breakdown Cover
★★☆☆☆
2.0
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Gupton's review of AA Breakdown Cover

“AWFUL EXPERIENCE. DO NOT USE”

★☆☆☆☆

written by Gupton on 26/02/2022

Do not use the AA. I am appalled at the service they gave me I have now had 2 very VERY bad experiences with them. Yesterday I broke down on the motorway and it took them 8 hours to come and look at my car. I am a 22 year old women and I was by myself in the dark at night and apparently I was ‘priority’ however, they wouldn’t look at my car on the motorway so I had to be pulled off before they would even see me. They told me they would be there for 4pm they did not sort the problem out until gone midnight. Once they finally came they charged me an EXTRA £450 to get my car home as they only cover 50 miles free … WHAT ARE WE EVEN PAYING FOR IN THE MEMBERSHIP?! DO NOT USE THEM! I will be writing a bad review on every site possible and will be leaving them straight away. I will steer everyone away from the AA that is thinking of joining.

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The Aa's Response to Gupton's Review

Written on: 28/02/2022

Hi Gupton, sorry to see you feel this way. When you don't have the right level of cover for your needs, we'll always offer an upgrade at the time which comes with additional costs. For safety, where possible, we'd move you away from the lanes of the motorway before trying to fix the car. We're pleased you got home okay, and hope the car is fixed now.

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