APPALLING CUSTOMER CARE AND INCREDIBLY RUDE STAFF

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YourRepair - www.yourrepair.co.uk
★☆☆☆☆
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MICHELLEDOLL's review of YourRepair - www.yourrepair.co.uk

“APPALLING CUSTOMER CARE AND INCREDIBLY RUDE STAFF”

★☆☆☆☆

written by MICHELLEDOLL on 20/09/2022

Been a customer for many years. Had a LL certificate issued which stated there was no CO2 alarm. This was untrue. Rang to get it rectified. Three members of staff were incredibly rude and accused me of shouting - I did not and did record the call. One accused me of potentially committing an offence and ended the call by shouting at ME and hanging up. All this because I simply asked for the certificate to reflect the fact that there was a CO2 alarm and the Engineer had missed it - no biggie!

Was also going to insure another property, not now!!!!!!! AVOID. All because I wanted to ensure the paperwork reflected the we had a CO2 alarm and therefore keep within legislation.

On the phone for an hour for this. One member of staff in particular was offensive, patronising and down right rude. Customer care - rubbish.

NO STARS LOW ENOUGH

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