Vaillant publish user manuals apparently years out of date

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pogs1511's review of Vaillant Warranty


“Vaillant publish user manuals apparently years out of date”

Written on: 23/02/2018 by pogs1511 (28 reviews written)

I've just had a Vaillant boiler installed and we're working hard to settle it in. I have a paper user manual (poor, nothing about the taps on the bottom of the boiler) and wanted a copy of the manual as a PDF/Adobe Acrobat file to make it easier to search. Nothing on Google, not even putting in what appeared to be the document number, except a document with 2011 on the final page. I rang Vaillant, got a call centre and a load of irrelevant options to register etc. etc. and asked for the current manual, with 2016 on the last page. They offered to email it to me, and minutes later it was here - the 2011 copy!

Now presumably they've changed the 2011 copy because it was out of date, possibly misleading and possibly dangerous. But that's good enough for their customers!

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