I will never, EVER use this company again.

14 years ago, we needed a new boiler and this was when the 10 year boiler warranty scheme came in, so we paid a monthly fee for 10 years. I recall the guy who fitted the boiler telling us that a part goes on the boiler within 10 years and to get it resolved under the warranty.

As part of the agreement, we had to use them to service the boiler, which was okay but fairly expensive at the time.

After a few years the pressure drops, so we get them out and the different engineer says "you'll have a leak on your system somewhere". I explained that we've not got any leaks anywhere and he said if the pressure is dropping it will be a leak" and left it at that.

Just before the warranty was up, I rang them to say I thought there was something wrong with the boiler so they sent someone who filled the expansion vessel and said "if the pressure drops again, you'll have a leak on your system".

Guess what. We had the boiler checked by a registered boiler installer and he said the expansion vessel has failed and it's a common problem with the model of boiler (a Worcester Junior 24i). In order to replace it, the boiler needs taking off, which is why they'll not have wanted to do it, he said.

Subsequently we now have a new boiler installed and there's no leak on our system at all, which we never thought there was.

I will never, EVER use this company again and I strongly suggest you find an alternative company to use in future.

We wasted thousands on a boiler that was meant for a 2 bedroom property and ours has 4 bedrooms.