written by TWHeating on 26/08/2015
Attended a breakdown yesterday where the customer had no paperwork and boiler was only 9 months old.
Called technical department! Tried for an hour to get through, but no one answered......
Rang the sales department and they answered straight away and said there was only 2 people I the tech department and they're at lunch!
Finally got through to a guy who in my opinion as a gas engineer of 16 years have never spoke to someone on a tech desk who was so unhelpful.
Did not offer any advice and said how did he know if he was not in front of the boiler!!!!!!
When explained boiler was only 9 months old, he took the details and said there was no warranty as boiler was not register and it was to late!!!
Pile of rubbish stay away....... FAR AWAY
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