Alpha boiler customer service awful dont use them !

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Katiend's review of Alpha Ocean Boiler

“Alpha boiler customer service awful dont use them !”

★☆☆☆☆

written by Katiend on 14/04/2012

I have just had a problem with my Alpha boiler I contacted Alpha who asked for an up front payment of £275 and was told someone would call that day and be with me in 48hr. The sevice has beed terrible. First a lost job sheet then the enginer saying he called and left a message (no messages left) I have been sitting by the phone for 4 days and its now the weekend and the responce from Alpha they do not know when some one will call to make an appointment or when anyone will be with me and very rudely just told me to have a refund - thats very helpfull its now the weekend. Don't use Alpha! It was great customer service when they took my money. I have a new baby in the house. All I would ask from them is to be honest and polite to their costomers

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Seeee's Response to Katiend's Review

Written on: 15/03/2013

Fully agree with your comments. Worst customer service ever. Your experience mirrors mine

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