Disgraceful

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Stanton281's review of Lanchester Pet Resort, Durham

“Disgraceful”

★☆☆☆☆

written by Stanton281 on 11/04/2016

We went on holiday from 01/04/2016 until 09/04/2016 and all I can say is thank the Lord we were not away for longer otherwise I don't think my dogs would have survived the ordeal of being placed in these boarding kennels.They did appear to be thinner than when they were dropped off but we put that down to fretting, but since Saturday we have been met with mounds of diarrhoea and vomit from my 3 dogs. I do not believe that my dogs were fed the food I requested (pedigree chum) and that they were not cared for in the way we were described they would be treated. My 14yr old Jack Russell has had to go to the vets because of her stomach ache and my 10 yr old Jack Russell now weighs less than my puppy. I hope that you take my advice when I say DO NOT board your cats or dogs at these kennels. I only wish my dogs could talk to tell me exactly what went on for that week.

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    Type of Accomodation

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Christine123's Comment

Written on: 12/04/2016

So sorry you felt the need to put on such lies. Photos of them are on our facebook page, which were only taken a short whle before they were picked up. They looked as good when they came in to when they left. All three of your dogs ate there food as if it was there last meal and fed on Pedigree pouches, how dare you speculate we would feed them on different food. The girls that help out here have taken your comments to there heart as they work so so hard like the rest of us, to make all pets feel as happy as we can get them to be. It is just a shame that the 100s of happy customers are not as quick to write good reviews and the ones who want to put nasty ones.

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Christine123's Comment

Written on: 13/04/2016

I do find it very sad that one person out of 50 dogs we have looked after has made these above comments. It would not be in our interest to feed them something different to what has been requested, if we did not stock a brand we ask the owner to bring it.
We not only have photos of the dogs 30 mins before being collected, looking happy, healthy and fit, we also have CCTV showing them on pick up, running around the reception, not that keen to go home.
Anyone seeing these pictures can see how cared for they were. We can not be held responsible for what they eat when they return home or what bugs they pick up on return home.

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Maidofthenorth's Comment

Written on: 13/04/2016

Please see my review above. I am really surprised by this, as my dogs have always loved going there. No I'm not a member of the family or friend, as such, but I do know that in the eleven years my babies have boarded there they have received nothing but love and kindness.

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Christine123's Comment

Written on: 15/08/2016

Thank you so much for your nice comments, in the main we have some really lovely customers and dogs/cats that come here, but sadly you will always get one that spoil it for us.

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