Beware of who’s inside

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AmeliaHenry's review of Gover Valley Boarding Kennels, St Austell, Cornwall

“Beware of who’s inside ”

★☆☆☆☆

written by AmeliaHenry on 05/09/2021

I booked at this kennel short notice as we were coming to St Austell for a holiday and our lodge was not dog friendly. This kennel was 15 minutes away so seems perfect. The lady agreed to have my dog as there was a cancellation. I asked if I needed to bring anything and she replied ‘just his food’ I was so grateful so I booked him in and arrived 16:45 as I was told. Cruella wasn’t there but a nice gentleman was. He told me I must of had a miscommunication with her as I needed my dogs vaccinations papers. which I didn’t bring as she didn’t tell me this was

necessary. He told me I could book him in but will stay isolated until I can provide documentation this was no problem for me. I arranged to collect him the next morning as we could still take him out with us. The man told me I was able to come early but would have to stay clear if others were waiting again this wasn’t a problem. When I arrived one hour early the witch was there and I told her I was here too collect my dog and was told I could come early she most rudely told me I wasn’t told that even though she wasn’t present the previous day. As she walked away I told my partner I did not want to bring my dog back. She heard me and said aggressively ‘ we don’t want your custom anyway’ coming from a rough looking lady she would of done with every penny she could get. I can assume many people enjoy bring there dogs here but they should be aware of Cruella who lurks inside!!

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Mrpapacharlie's Response to AmeliaHenry's Review

Written on: 22/04/2022

Thank you for review
We believe this has nothing to do with the 100% care we gave to your pet for 1 night at very short notice, to help you !!!...
It's more to do with you struggling to understand/adhere to our strict covid procedures regarding set appointment times for your arrival and collection.
This led to a torrent of foul language and aggressive behaviour/attitude from yourself towards our staff.
To which we have never experienced here at GVKC and was fully recorded on CCTV.

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Ameliahenry's reply to Mrpapacharlie's Comment

Written on: 22/04/2022

I fully acknowledged that you helped us short notice.
I was upset of how rude you were to us. In which I got frustrated. I can see every-time you get a bad review you comment back denying it instead of understanding your customers upset.
Plus it’s around 6 months later don’t you have any bridges to hide under?

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