Animals well cared for, but I’d avoid in future

The animals were well cared for and came home very happy, the man,  was pleasant and friendly. The woman owner, however, is absolutely vile. Her customer service is shocking. She made me cry during a phone call when she very rudely told me that I wouldn’t be having my dogs back as I was running 15/20 minutes late. Whilst I completely understand the reasoning behind this, the way she spoke was nothing short of disgusting. She was also incredibly rude to my husband when he collected the animals the following day for ringing the doorbell. I think she must have some kind of mental issues.

To add the the already disappointing experience, the animal beds came home riddled with fleas. The animals however, completely clear as they’re up to date with flea treatment. It’s cost over 1 day of boarding charges to fumigate our home.

It’s such a shame, because it has the potential to be such a wonderful establishment, and he seemed such a nice chap.