When things go wrong they wont put it right

When they make mistake they wont put it right ...

I have received the wrong blinds ordered from this company, this company doesnt take responsibility for when things go wrong, instead they prefer blaming manufacturer and internal processes.

I have a huge long box laying on my narrow hallway for 36 hours representing a trip hazard to my kids and despite numerous conversations with their customer service agent and their waste of customers time asking photos etc and explaining in the detail the situation i am still waiting for a courier collection and information of when the blinds i ordered , in priority delivery which i paid extra for, will be dispatched.

The company has also not offered any refunds for all inconvenience caused , not even for the priority delivery fee i paid when initially placing order. I will have extra costs with handyman booking and this was all explained to this company but they just do not care.

Terrible experience, a company that do not put things straight right when they go wrong do not need ones trade!