AFTER-SALES SERVICE NO GOOD

★★★★☆
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JohnW3's review of Wilsons Blinds www.wilsonsblinds.co.uk

★☆☆☆☆

“AFTER-SALES SERVICE NO GOOD”

Written on: 17/07/2018 by JohnW3 (2 reviews written)

Not a good company to deal with.

Why only one star? Because I cannot give less!!

I ordered and had delivered two roller blinds.

Up until just after delivery Wilsons would have got a five star rating, but I needed to contact them about the length of the chain. I now find I have to join the majority of reviews in giving one star for much the same reason as the others!

Their pre-sale customer service was terrific, the delivery on time, and the quality of the roller blinds everything I would want or expect. The after-sales service can only be described in negative terms.

My PERCEIVED problem was that it appeared that the chain would not be long enough to lower the blind to its full length as the ‘break link’ would not pass through the cog mechanism (2.43 mtrs drop with 1.9 mtrs length of chain loop). As it turned out due to the cog to roller ratio there was enough chain to work, but this was NOT pointed out to me, and I only found out when I fitted the blinds for their intended purpose (photographic back-drops).

Instead of pointing out that the length of chain would be long enough they insisted that they could not supply a longer chain because of ‘health and safety’. As an ex H&S rep (long time retired) this got me very angry as they were applying the regulations for vertical/venetian blinds etc with a continuous loop which needs to be secured at least 1.5 mtrs above the floor, to the regulations for roller blinds with a safe-break-connector which can be loose down to 0.6 mtrs above the floor. To add insult to injury when I emailed them they offered complete side winder mechanisms at £6.50 each which were longer and I could fit them myself! I purchased a two lengths of chain from Amazon more than long enough for my requirements for both blinds for less than £3 in total.

The second problem was that I ordered an exact width of blind. The blinds delivered were reduced in size as if I had ordered to a window recess. As it was it did not matter as I am using the blinds as photographic backdrops. I pointed this out in my email to them stating that it did not matter, but along with wanting me to buy two side winders they wanted photographs showing the length of the ‘head-rail’ which does not exist, even though I had stated that it did not matter! They obviously had NOT read my email! I lost the will to live.

Their ‘after sales’ manner, both on the phone and in the email, was one of someone that does not care and was just rolling out stock answers, as could be clearly seen in the email (cut and paste text of varying size and font). Once they have got your order . . .

ALL of this could have been avoided if I had been given correct friendly advice when I first phoned up about the chain length.

My advice is DO NOT BUY FROM THIS COMPANY if you think that you may need after-sales care or service – there isn’t any!

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