Product not as described, poor quality, unreliable company

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Dillond95's review of Vertical Blinds Direct - www.vertical-blinds-direct.co.uk

“Product not as described, poor quality, unreliable company”

★☆☆☆☆

written by Dillond95 on 13/08/2017

The first time I bought on the site, the blinds were not as described.They were of poor quality and did not meet the specifications, they should have been easy clean but they turn into pink when I tried to clean some tiny spots with water.
When a couple of years later I got fed up of seeing them always dirty, I contacted customer service so that they could advise me about how to place the order to get the same (or similar louvres) to the ones I had. I have to explained twice the same request because it seems they were not reading the request. Then I followed to the letter their instructions and I received the wrong blinds. Their website was faulty, the advise was wrong and yet they rejected to refund or replace the order. All in one, a very disappointing experience, a waste or time and money.

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