Shades Window Blinds - www.shades-blinds.co.uk

Shades Window Blinds - www.shades-blinds.co.uk
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Asked by jmurrie on 26th October 2015 Report this content
My parents recently ordered 4 blinds from this company but when the fitter came to fit them 3 were not to the width they wanted as the salesman had not measured to the full length of the window frame. The fitter fitted the one correct blind and measured the other 3 windows to the correct width and took the blinds away. The salesman then returned tried to blame my dad as he was stood with him when he measured but my dad says he was just talking to him and never took much notice of what he was doing. He then said the blinds were a standard width and this was the maximum width available. They are supposed to be made to measure after all. They then contacted customer services who told them they would make new blinds to the correct width but only if they paid the full balance up front. This contradicts the standard width story. My parents refused this and have cancelled within the 14 day cancellation period which is stated on the back of the order form. I have spoken to the company who say they will not refund the £70 deposit paid as they signed the form which had the measurements written on it. My dad says even if he had looked at it he would not have known if they were right or wrong as he had not measured the windows himself. That was the salesmans job. Can anyone advise as we are still in the 14 day period and the company have told us to go to trading standards?

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