written by MaximusMoreno on 05/12/2015
ordered my blinds 13/11/15, had my order confirmation immediately but since then have had no replies to the 4 emails I have sent them, there is no other way of contact as they do not seem to have a phone number, will go to the bank today to see what can be done Shocking customer service
written by jedilaw on 10/11/2015
I ordered £220 worth of blinds over a week ago. I made an online purchase with my debit card. the payment went through immediately but I didn't receive a confirmation email with a order number and a delivery date by email. So I now have no idea if my order has been processed properly. I have on 3 occasions tried to email customers services (they don't have a contact number). They promise to reply to all emails within 24 hours. This is not the case in my experience. To date they have not replied with any information or even an acknowledgment of my emails to them. I will now have to try to cancel the order with my bank. very poor customer relations
written by on 24/07/2015
Great design, perfect fit and excellently packed plus prompt delivery. What more could you ask.
written by sandybride3 on 28/02/2014
I ordered a blind from Charles Astor from Australia as we do not get the same colour range here. From the first, nothing proved to be easy about my order, but the staff member I dealt with was amazing! He went above and beyond the call of duty to answer numerous emails and liaise many times with the supplier when there were problems accessing the fabric I was after. The support and level of service and information given was incredible. In the end, the blind is beautiful, it was delivered super-fast and I am thrilled with the whole process. To top it off, the prices are fantastic! I would highly recommend Charles Astor Blinds to anyone.
written by on 07/07/2013
Blinds arrived within 3 days of ordering Easy to install Perfect size Exactly as ordered - very pleased with the whole experience Would definitely order again and recommend to others
written by R10XYJ on 30/06/2013
The service is second to none, absolutely brilliant company. Highly recommended. Delivery excellent, price excellent, service excellent,
written by on 27/04/2013
It is so refreshing to get such good service these days, it is normally such a battle to even talk to somebody! So Charles Astor has proved to be the exception to the rule, very helpful advice, no long waits on the phone, questions answered well, samples sent quickly, product arrived on time, looks to be good quality, haven't put the blinds up yet, so will let you know if I have problems, but as it stand can thoroughly recommend this company.
written by JazzyLady on 27/03/2013
The difference these stripey roller blinds have made to what was beginning to look like a very clinical and sterile kitchen is just STUNNING! The blinds look absoloutely FANTASTIC',are of excellent quality,fitted beautifully and have already been much admired. Despite having a 're-think' about the fabric design for 1 of the blinds a few days after placing the order Mark was very understanding and accommodating for which I'm extremely grateful. I did have a slight problem with the website as I couldn't get the 'e-mail' to 'go'from the enquiry form so I just rang them instead..... all sorted!!! The whole process from sample requests to receiving the blinds went smoothly and I can't 'thank' them enough for helping me to complete what has been a very difficult and emotional kitchen 'make-over' project started by my late sister!!! I will certainly be using Charles Astor again and have already recommended them to family and friends - quality service,quality goods and great value for money.
written by coyoteJenny on 25/02/2013
the service was excellant and the blinds were easy to fit. They look great in our kitchen. I bought three, two for windows and one for a door. They were all different sizes but fitted perfectly. I am really pleased with the way they look.
written by on 02/02/2013
Great product, good quality, brilliant service and simple fitting instructions. I was apprehensive about providing the online measurements myself, but with the guarantee of a remake I took the chance. The bathroom window has tiles to half the height and so I followed the website instructions to provide the minimum width measurement, that being between the tiles. In hindsight, I should have provided the larger measurement from the upper part of the recess as the gap around the blind within the recess is bigger than I would have hoped for and although the window pane is just covered, a considerable part of the frame is visible. I haven't requested a remake but would definitely bear this in mind for next time.
written by on 29/01/2013
We are very pleased with the blinds. It was easy to measure the window and we were pleased when the blinds arrived to find that we had made the correct measurements and everything fitted, The instructions to fit were excellent and it made it easy for a non-DIY person like myself to fit. The blind has been in place for 3 months now and meets all expectations. Thanks
written by Debs79 on 13/01/2013
We purchased a made to measure Newcastle united roller blind for our sons bedroom and it really sets the room off, everyone comments on it. Would definitely recommend to my friends. Very easy to fit as well with the added bonus of the safety cords on them. Mrs Richmond Co.durham
written by LauraKaty on 09/12/2012
I purchased a large roman blind for my bedroom in a Harlequin fabric I had been admiring for ages! The blind was delivered quickly and fit perfectly! It is an absolutely beautiful window dressing and the focus of the room, everyone who has spotted it has commented on how beautiful it is. Fabulous service. Thank you. L. Nicol, Warwickshire
written by borken on 25/11/2012
fantastic service from initial enquiry for samples to supply and delivery of new blind - now fitted looks great! no negative comments could be applied thanks again
written by Albagen on 21/11/2012
Fantastic service and good choice of colours/patterns etc. Requested Free sample to make sure colour and pattern exactly as I want and received within two to three days together with easy measuring instructions for the order. Full order delivered within ten days of request and the blinds are absolutely wonderful, great quality and good value for money.
written by sherwyn56 on 20/11/2012
Bought these blinds previously from this Charles Astor,so did,nt hesitate when i needed another pair in the same design for my new kitchen,They look fantastic.and the workmanship is great.Can,t recommend this company highly enough as the delivery and service is prompt and efficient.No need to look elsewhere as the prices are competitive as well.
written by on 22/10/2012
Firstly I would like to thank again that it was possible to deliver window blinds to Finland. Delivery was great as it was delivered to my home door. The window blind's quality also exceeded my expectations.
written by polarbear1 on 19/10/2012
We ordered our window blinds from Charles Astor and had excellent service from them. The staff were very helpful - and patient - with me, who is only used to feet and inches, as they guided me through measuring our window frames. The blinds fitted perfectly, and we are very happy with them. We would heartily recommend Charles Astor for window blinds. Neville Smith.
written by Pippa0412 on 19/10/2012
My partner and I bought a new house, with 3 very big patio doors at the back, I decided to search the internet and found Charles Astor and so glad I did, the service was exceptional from start to finish. We ordered the blinds on line, placing the measurements into the laptop! I wanted something a little different and had a phone call the very next day to check measurements and colours. They were delivered promptly and they were exactly what we wanted. They fit, they look totally amazing and today, nearly a year on they look brand new. Very happy with the fantastic service provided
written by szekelyhidi on 17/10/2012
"We recently moved to our new flat and I picked Charles Astor for our roman blinds and curtains. They use high quality fabrics, the finishing is beautiful and the delivery is quick. I am already looking for my next purchase ;-). Thanks! Maria S, Eastbourne”
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