Wheelies Direct Bike Replacement Reviews - www.bikereplacement.co.uk

★★★★☆
4.2 / 5
81% of users recommend this
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Wheelies Direct Bike Replacement - www.bikereplacement.co.uk

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★★★★★

“Very supportive ”

Written on: 16/06/2019 by Kleingv310 (1 review written)

I was still in shock after the theft of my bike from our, what we thought, a secured garage, when a staff member of Wheelies called me. He helped me with the help of your website to replace my e-bike in a very pleasant and helpful way. Bike is underway and will arrive in just 9 days after the theft. Thanks… Read Full Review

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★★★★★

“Brilliant”

Written on: 15/06/2019 by Aden90 (1 review written)

Was burgled few weeks ago both my boys bikes stolen . Was so happy with how insurance and wheelies dealt with this within a few days all sorted and new bikes on the way. Takes the sadness away from being burgled. Hassle free and very helpful… Read Full Review

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★★★★★

“too good to be true”

Written on: 13/06/2019 by JasperMason117 (1 review written)

Still feeling sore after the theft of my bike and maybe not even claiming because of the extra costs ,bureaucracy etc. I am so glad i did because the replacement service I received was refreshing in its simplicity and efficiency. Because within a short conversation I was off to the bike shop with my vouchers. The feeling of loss and bitterness was replaced by a renewed start on the road with a brand new bike. The damage had been undone. Thank you for your understanding of the bike replacement… Read Full Review

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★★★★★

“Very good service and happy with the bike and components ”

Written on: 11/06/2019 by Flynn1973 (1 review written)

Road the bike yesterday found it very smooth and sturdy had not used tubeless tires before happy with those all in all very happy thank you .used giant bike before top quality parts and accessories .very happy with the service and prompt arrival of the bike and parts… Read Full Review

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★★★★★

“Just excellent ”

Written on: 07/06/2019 by 1956Morrow (1 review written)

Superb service after two electric bikes were stolen . Why can’t others be like this?… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 07/06/2019 by mikellewellyn (1 review written)

I've had 2 replacement bikes via Wheelies, plus 2 warranty claims for frame paint failures. It's fair to say that I've spent a lot of times dealing with Wheelies over the past few years. During this time, the customer service has improved and my most recent experience has been excellent. I can't thank the person I dealt with and his team enough for their efforts to ensure that I've received the service intended when things have gone wrong. Nothing has been too much trouble and I've been… Read Full Review

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★★★★★

“Excellent service ”

Written on: 06/06/2019 by 1983Joyce (1 review written)

Excellent service, very quick in receiving vouchers… Read Full Review

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★★★★★

“Amazing service!”

Written on: 05/06/2019 by Crowleyrg42 (1 review written)

I can't praise Wheelie's enough for their help in sorting out replacing my bike which had been stolen. It was as simple as telling them the items I had lost and then they provide a voucher to cover the cost. Simple and easy! Thank you!… Read Full Review

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★★★★★

“Very Efficient”

Written on: 04/06/2019 by AY202020 (1 review written)

I had to replace both mine and my sons bikes after they was stolen. Wheelies issued me with a voucher for the full like-for-like amount within half an hour. I then ordered two replacements from Halfords which were available 2 days later for collection , Wheelies made replacing then quick and simple… Read Full Review

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★★★★★

“Stolen bike replaced fast”

Written on: 03/06/2019 by FreddyMeadows177 (1 review written)

Fantastic service 3 weeks from the day my bike was stolen I'm riding my replacement bike. The voucher was sent within hours of calling Wheelies. I was on hold for 10 minutes but as soon as I spoke to the to a very friendly customer service rep I was dealt with with a very profesional manner. My new bike was easy to order via the website and was delivered on the day I'd asked. 5 stars all the way. Thank you for all your help… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 31/05/2019 by Ms89 (1 review written)

Excellent customer service and the best solution to my claim… Read Full Review

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★★★★★

“Happy with this service”

Written on: 17/05/2019 by Funtas (1 review written)

Grandson has an new bike ordered through Halfords ,collect it on Tuesday win win ! His bike was stolen end of February so it’s taken a wee while with Cycle Plan insurance to settle but happily now we have a result !!!… Read Full Review

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★★★★★

“Yep, another insurance one! Great & helpful service...”

Written on: 11/05/2019 by Domsgone (1 review written)

Ordered the bike I wanted and was delivered on the day (2 days later) they promised. Genuinely helpful team as I called to change to a larger size and was asked what height I am etc. then was told to go with original (60cm) choice. Absolutely spot on and a genuinely useful bit of customer service… Read Full Review

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★★★★★

“Good for insurance”

Written on: 07/05/2019 by jrosen8641 (1 review written)

I had to replace my bike after it was stolen. Wheelies issued me with a voucher for the full amount within half an hour which I then took to Halfords and bought my replacement with it. Losing my bike was awful, but Wheelies made replacing it quick and simple… Read Full Review

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★★★★★

“Replacement bike”

Written on: 23/04/2019 by Bolton118 (1 review written)

My bike was stolen. Fortunately it was insured. Wheelies could not have been more helpful in getting me a replacement . Excellent customer relations even when the first bike was damaged, they were clear and a further replacement was ordered. Delivery was faultless!… Read Full Review

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★★★★★

“Insurance replacement.”

Written on: 17/04/2019 by richardcooley (1 review written)

Following the theft of my bike I was concerned that I would be able to afford a suitable replacement, touring bikes are not always easy to find. The choice at Wheelies was excellent and I was able to find and order exactly what I wanted online and place the order using the voucher code. A couple of days later and I'm out on the new bike, brilliant! Everything went well, it was all plain sailing… Read Full Review

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★★★★★

“Stolen bike replacement ”

Written on: 13/04/2019

Thank you very much for such prompt, efficient service. Within 20 hours of my my bike been stolen I had a voucher via email to go and get a replacement. I use my bike for commuting on a daily basis, although it was taken from my local High Street whislt shopping. Would highly recommend them in future… Read Full Review

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★★★★★

“Friendly, efficient and helpful”

Written on: 01/04/2019 by Davieseb223 (1 review written)

Sorted out my claim in a timely, hassle free way. Friendly and empathetic staff on other end of phone. From initial phone call to being back on two wheels in less than 48 hours, amazing!… Read Full Review

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★★★★★

“Great customer service ”

Written on: 29/03/2019 by Lilyanan447 (1 review written)

We had both our bikes stolen and found identical replacements on the website. It was very easy using the insurance vouchers. I also had to change the frame size twice after reading very conflicting information from the Cube manufacturers website. Wheelies were very helpful and updated my order on both occasions. I will definitely use them again… Read Full Review

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★★★★★

“Faultlezs”

Written on: 28/03/2019 by Poofaceman (1 review written)

Chose voucher option via Halfofdz. Faultless process from Stat to finish!… Read Full Review

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