Wheelies Direct Bike Replacement Reviews - www.bikereplacement.co.uk

★★★★☆
4.2 / 5
82% of users recommend this
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Wheelies Direct Bike Replacement - www.bikereplacement.co.uk

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★★☆☆☆

“Insurance team are fine - where are sales?”

Written on: 11/06/2019

The insurance team dealt with my claim super efficiently and were excellent. The issues I am having are with a complete lack of engagement by the sales team! I have asked a question by the contact form 3 working days ago and again via email over 24 hours ago and have had a response to neither of those questions. This is holding up my entire order and is incredibly frustrating. I appreciate that there may not always be an easy or immediate answer but I feel entirely ignored and am left… Read Full Review

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★★☆☆☆

“False delivery claims”

Written on: 29/05/2019 by Bauerfs169 (1 review written)

Delivery time said 5-7 days and the bike was in stock. A week later I am told it’s not in stock and won’t be here for another 2 weeks… Read Full Review

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★★☆☆☆

“Intention good, delivery poor. ”

Written on: 22/02/2019 by Bdeye (1 review written)

The person I spoke to on the phone was really helpful & enabled me to place my order. However bike arrived not to spec & I had to get a local bike shop (cost £50) to put it together properly. Wheelies post sale service was poor, their response was I should re-package bike & send it back! How is that practical or reasonable! Not recommended… Read Full Review

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★★☆☆☆

“Insurance “replacement” of our stolen bikes”

Written on: 02/02/2019 by AndyBreezer (1 review written)

Our 2 cubes bikes where stolen, don’t worry they said, your Admiral policy covers you so they will be replaced, less £75 compulsory excess. Cool, then I’m passed to Wheelies and told that “accessories” are only covered to 10% of the value of the bike, so I make that £150 on my £1500 bike. So I’m going to be out of pocket as I had about £450 spent on quality accessories, and I wasn’t warned of any of this by Admirral. But, here’s the thing which I feel is unfair, most quality… Read Full Review

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★★☆☆☆

“Very slow service”

Written on: 17/01/2019 by Roderickh499 (1 review written)

Almost four weeks after sending in my faulty bike light to Wheelies, I received a replacement, having telephoned to chase it. The Knog light started losing its charge after about 20 minutes of use having been charged overnight so I would not recommend it, especially at this price… Read Full Review

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★★☆☆☆

“Poor service”

Written on: 20/12/2018 by RobinMCR (1 review written)

My insurers insisted that I procured replacement bike through you. Not a good experience. The delivery slot was 8 am to 6 pm with 1 days notice & a refusal to ring ahead so my wife could come from work. This is poor customer service. I had to fix pedals, pannier rack & mudguards. There was no5 adjust offered which I get if I buy a bik3 through a retailer. This procurement is not a good offer for the custome4 & I think the charge fo4 bike & components was high. Poor. Poor. Poor… Read Full Review

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★★☆☆☆

“Poor customer service”

Written on: 15/11/2018 by claireb707 (1 review written)

Had my bike stolen and my insurance company sent me a voucher for Wheelies, no complaints on the choice of bike plus accessories. I asked them to fit the accessories (pannier rack and mnudguards) to my bike prior to dispatch (says on their website they do this) which they agreed to do. Had to chase them for a delivery date twice, apparently my bike took longer than they expected to get to them from the warehouse. The day of delivery arrived as did the bike in a box nearly twice the size of the… Read Full Review

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★★☆☆☆

“Poor delivery service”

Written on: 10/11/2018

Have been forced to use this company by my insurer. Found a poor selection of bikes equivalent to my stolen bike (a Raleigh hybrid) and key frame sizes often unavailable. Delivery window is 8am (or 9am - staff appear to be unsure) until 6pm weekdays only: for a Saturday delivery you have to pay £40. When I explained that I couldn’t be home on a weekday for 10 hours they just asked if I could get someone else to wait in my house. They did offer to deliver it somewhere else but there’s… Read Full Review

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★★☆☆☆

“STOLEN Bike replacement”

Written on: 14/09/2018 by awiggam (1 review written)

I elected to get my stolen Specialised cirrus Sport replaced with exactly the same bike. Although green was advertised there was no green bike available. I chose the less conspicuous black/chrome. A two-day delivery was the promise. 5 days after ordering I get an email telling me it will be delivered in 4 days time. I had planned my work schedule around the two days in order to be here for the delivery. Luckily my wife will be here working from home on the now scheduled delivery date. What… Read Full Review

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★★☆☆☆

“Poor, Rude, Basic”

Written on: 26/07/2018 by johnatkin65 (1 review written)

Having a Bike stolen is stressful enough but then dealing with wheelies didn't help. Firstly it's bad enough that AA insurance sell you out to these companies to deal with your validation and replacements. Secondly I don't really want a Bike I hav'nt seen, sat on or tried out. Thirdly after checking with wheelies that the model was in stock and paying my excess I went back to wheelies and it was not only out of stock but no longer available !!! The customer service/attitude on the phone was… Read Full Review

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★★☆☆☆

“Didn't use - limited”

Written on: 08/07/2018 by BillTravers (1 review written)

In the end I didn't use Wheelies. They are the company that supply the validation service for my insurance provider but their stock is limited overpriced. If you're buying straight out and not via an insurance company you will almost certainly find what you want at a better price elsewhere… Read Full Review

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★★☆☆☆

“glacial, poor service”

Written on: 29/06/2018 by moelygaer (7 reviews written)

My insurance company ok'd the replacement of my bike, damaged by a car. They passed the replacement over to wheelies. I had to ring repeatedly over weeks, always had to leave a message, they replied once, not the damages team that replied. I had to send all the paperwork the insurance company had seen to wheelies twice. why?. Eventually the damages team member range me and the job was sorted in under 5 minutes include the voucher to spend on a new bike… Read Full Review

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★★☆☆☆

“Insurance Claim ”

Written on: 25/06/2018 by Daniellea7 (1 review written)

So, some scroat breaks into an outbuilding in full cctv view steals carbon road bike and assorted aaccessories. AXA couldn't have been more helpful. Wheelies did call me and took details of what was stolen only required pics as proof rather than receipts. Produced a valuation based on new replacement from their I think expensive website. A voucher is emailed to purchase any goods from the Wheelies website. Following order confirmation chased order via phone. (Horrendous wait. 20 mins) To be… Read Full Review

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