Wheelies Direct Bike Replacement Reviews - www.bikereplacement.co.uk

★★★★☆
4.2 / 5
82.0% of users recommend this
  • Value For Money

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Wheelies Direct Bike Replacement - www.bikereplacement.co.uk

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★★★★☆

“Overall good experieence”

Written on: 24/05/2019 by Michealsmiith (1 review written)

Quality and choice is excellent. However, I ordered multiple items , most on 1-2 day delivery except one £5 item that was on 5-6 day delivery. The whole shipment we originally going to be held up by the single 5-6 day delivery item. I contacted wheelies and challenged them on their delivery and they promptly offered an alternative date for delivery… Read Full Review

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★★★★★

“Happy with this service”

Written on: 17/05/2019 by Funtas (1 review written)

Grandson has an new bike ordered through Halfords ,collect it on Tuesday win win ! His bike was stolen end of February so it’s taken a wee while with Cycle Plan insurance to settle but happily now we have a result !!!… Read Full Review

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★☆☆☆☆

“Worse than useles ”

Written on: 15/05/2019 by Cooney333 (1 review written)

This is a review of the service I have received from Wheelies over the last 3 weeks. My bike was stolen from my garage a month ago and as a result I had to claim via my house insurance. The claim was dealt with quickly by my insurance company and Wheelies vouchers were issued promptly. I searched the Wheelies website and found what I would class as my "Dream Bike". The bike in question was showing on the website as "in stock" "usually dispatched in 3-5 days"... obviously I was pleased to see… Read Full Review

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★☆☆☆☆

“Another shocking Experience”

Written on: 15/05/2019 by Westley1 (2 reviews written)

I've used Wheelies twice now, both experiences were painful: 1. Poor Communication 2. Bikes showing as available but with delays that go on for months 3. Poor courier service 4. Over priced … Read Full Review

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★★★☆☆

“Insurance replacement”

Written on: 12/05/2019 by NickB11 (1 review written)

My bike was stolen which was very irritating. The insurance voucher was processed fast but to convert it to cash came at a penalty of 20% which is really steep. I ended up finding a reasonable match for my bike but then when trying to find accessories (replacement lights and locks etc) they will not price match for insurance vouchers - complete piracy. Also this is a sister site for TREDZ where a lot of items are SIGNIFICANTLY cheaper but they will not match them and the voucher is not valid… Read Full Review

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★★★★★

“Yep, another insurance one! Great & helpful service...”

Written on: 11/05/2019 by Domsgone (1 review written)

Ordered the bike I wanted and was delivered on the day (2 days later) they promised. Genuinely helpful team as I called to change to a larger size and was asked what height I am etc. then was told to go with original (60cm) choice. Absolutely spot on and a genuinely useful bit of customer service… Read Full Review

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★★★★★

“Good for insurance”

Written on: 07/05/2019 by jrosen8641 (1 review written)

I had to replace my bike after it was stolen. Wheelies issued me with a voucher for the full amount within half an hour which I then took to Halfords and bought my replacement with it. Losing my bike was awful, but Wheelies made replacing it quick and simple… Read Full Review

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★☆☆☆☆

“absolutely appalling service”

Written on: 25/04/2019 by stewart.wilkins (1 review written)

By choice i would not use this company but has it was a insurance claim I had no choice. First off all after ordering a bike on the internet site and not hearing any thing from the them for a week I rang them up to see what was happening and was told they no longer stock the bike I had ordered. there was no apology or no explanation why I hadn't received a conformation email, then i asked if they would credit the voucher as the money had been taken from it to which they refused and… Read Full Review

Stratmannn's Response to stewart.wilkins's Review

Written on: 03/05/2019

Yes I agree. I am having a similar problem

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★★★★★

“Replacement bike”

Written on: 23/04/2019 by Bolton118 (1 review written)

My bike was stolen. Fortunately it was insured. Wheelies could not have been more helpful in getting me a replacement . Excellent customer relations even when the first bike was damaged, they were clear and a further replacement was ordered. Delivery was faultless!… Read Full Review

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★★★★★

“Insurance replacement.”

Written on: 17/04/2019 by richardcooley (1 review written)

Following the theft of my bike I was concerned that I would be able to afford a suitable replacement, touring bikes are not always easy to find. The choice at Wheelies was excellent and I was able to find and order exactly what I wanted online and place the order using the voucher code. A couple of days later and I'm out on the new bike, brilliant! Everything went well, it was all plain sailing… Read Full Review

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★★★☆☆

“Lack of correct information delays delivery of bike”

Written on: 15/04/2019 by Coltonk398 (1 review written)

wheelies use TNT. checked TNT website for delivery day and time and it said between 1pm and 6pm driver attempted delivery at 10:40 am so missed them now have to wait a second day all day… Read Full Review

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★★★★★

“Stolen bike replacement ”

Written on: 13/04/2019

Thank you very much for such prompt, efficient service. Within 20 hours of my my bike been stolen I had a voucher via email to go and get a replacement. I use my bike for commuting on a daily basis, although it was taken from my local High Street whislt shopping. Would highly recommend them in future… Read Full Review

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★★★☆☆

“Placing of a large Order”

Written on: 08/04/2019 by robwiza (1 review written)

I placed a significant order. Got confirmation that my order had been placed, then nothing. I eventually called, to be told they are waiting for stock, and some stock wont arrive - I need to choose an alternative. I asked - 'when would I be told this'... I said I would have expected regular update like I get with Amazon - the reply 'we aren't amazon' - Clearly. Still no further updates - so I still do not know when my order will be ready… Read Full Review

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★☆☆☆☆

“This is a warranty bike as the original one (which had...”

Written on: 07/04/2019 by OldGreg (1 review written)

This is a warranty bike as the original one (which had an issue with the front axle unscrewing, causing the wheel to come loose whilst riding, no one took it seriously) got damaged. I thought the Wheelies misery was over after two years, how wrong I was. I knew which bike and size I wanted but there was a four month wait. Approaching the due date I called for an update and to my surprise it was in early (but would I have been sent the bike if I hadn't called?). I was given a delivery day and… Read Full Review

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★★★★☆

“Replacement bike”

Written on: 07/04/2019 by Crabtreetz131 (1 review written)

I am hard of hearing and tend to guess what people say on the phone. Unfortunately most communication was by phone. I did give an Email address but somehow Wheelies spelt it wrong so their Email failed to reach me. I asked my wife to step in and help but they would not speak to her at first. The replacement arrived as planned and set up to ride straight away once the handle bars and seat height were set in accordance with the instructions provided (tools were also provided to do this work)… Read Full Review

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★☆☆☆☆

“My bike has not been delivered ”

Written on: 05/04/2019 by Coventry87 (1 review written)

Had the day off work to wait in for my new bike This is very crucial for me as my other bike was stolen and it is my main form of transport. This did not happen so I still don’t have a bike , Wheelies said it’s been collected by TNT but when I got in touch with TNT they say they have no records of this so now I’m stuck in the middle of who is telling the truth. The attitude from Wheelies is very poor to say the least, Unfortunately I’ve had to use this firm because I had a voucher from… Read Full Review

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★★★★★

“Friendly, efficient and helpful”

Written on: 01/04/2019 by Davieseb223 (1 review written)

Sorted out my claim in a timely, hassle free way. Friendly and empathetic staff on other end of phone. From initial phone call to being back on two wheels in less than 48 hours, amazing!… Read Full Review

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★☆☆☆☆

“no bike 3 months now ”

Written on: 30/03/2019 by curleyshutt (1 review written)

i haven't even got a bike but you keep emailing me hows the bike leave us your feed back .... ok clearly you have no idea im not even a customer so stop emailing me i haven't even used your site… Read Full Review

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★★★★★

“Great customer service ”

Written on: 29/03/2019 by Lilyanan447 (1 review written)

We had both our bikes stolen and found identical replacements on the website. It was very easy using the insurance vouchers. I also had to change the frame size twice after reading very conflicting information from the Cube manufacturers website. Wheelies were very helpful and updated my order on both occasions. I will definitely use them again… Read Full Review

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★★★★☆

“Great service poor bike selection ”

Written on: 29/03/2019 by Joe-123456789 (1 review written)

The service provided was excellent; prompt, friendly, easy and fast. The bike and frame selection is poor though… Read Full Review

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