Wheelies Direct Bike Replacement Reviews - www.bikereplacement.co.uk

★★★★☆
4.2 / 5
81% of users recommend this
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Wheelies Direct Bike Replacement - www.bikereplacement.co.uk

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★★★★★

“Fab experience at a rubbish time”

Written on: 19/07/2019 by sarahelizabeth2207 (1 review written)

Very fast efficient service. Couldn't have been more help. Fair valuation of bikes and voucher for Halfords sent by the end of the day. Was sent the wrong voucher at first but was corrected immediately after a 2 min phone call. Halfords were brilliant too. Helped pick new bikes,very knowledgeable, helpful staff. Very happy customer here, which having just had 2 bikes stolen made the whole experience that little bit more bearable. Many thanks… Read Full Review

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★☆☆☆☆

“Unusable Halfords voucher”

Written on: 16/07/2019 by MLM1 (1 review written)

Received a Halfords voucher by email. The exact bike I had previously is not available, not even to order for collection. So I ordered the closest thing, which would have been fine. I ordered on a Tuesday for collection Saturday afternoon - sooner nor home delivery available. Store did not contact me Saturday and I could not get through by phone, so had to go in person, not a particularly local store, to find out it’s not in yet. Three days later and Halfords customer service can only say… Read Full Review

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★★★☆☆

“Average service”

Written on: 15/07/2019 by LimaJJ (1 review written)

Broadly OK, but don't seem that interested in insurance claims as they 'have' the business. They have a decent range of bikes but weren't that interested in helping get the right bike. Some of the staff seemed slightly annoyed to have to answer questions and were not very patient… Read Full Review

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★★★★★

“Very impressed”

Written on: 12/07/2019 by Adrianz13 (1 review written)

Contacted me within 30 minutes of making my claim to insuranvce company, calculated the value of the voucher for bike replacement which appeared on my phone the next day. Within 3 days of bike being stolen we had a new one… Read Full Review

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★★★★★

“Excellent Sevice”

Written on: 04/07/2019 by CarsenGregory (1 review written)

Quick efficient service, no complaints. Received my voucher exactly as stated within the time period specified over the phone… Read Full Review

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★★★★★

“Fast , fair and efficient”

Written on: 04/07/2019 by Caylee66 (1 review written)

Having had the bike stolen we received a generous, fair offer of a voucher to replace it within 24 hours. Halfords was less efficient but we were able to obtain the bike we wanted… Read Full Review

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★☆☆☆☆

“Pants”

Written on: 02/07/2019 by wfBateman87 (1 review written)

Spam Sales Not interested… Read Full Review

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★☆☆☆☆

“Hours on phone instead of cycling”

Written on: 02/07/2019 by Robsheff (1 review written)

I am losing track of errors / system irregularities/ problems ( each Wheelie person likes to call them something different. Basically Wheelie have messed up numerous times. Summer is going passed and today they start a new order and say I’ll get the bike in three weeks. I’m taking bets against. Will have to buy a temporary bike for this summer… Read Full Review

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★★☆☆☆

“The website description of the bicycles on sale is...”

Written on: 01/07/2019 by ZacheryCorcoran333 (1 review written)

The website description of the bicycles on sale is insufficient and faulty: For my chosen bike there was no indication of the bike’s weight, and it turns out that the frame is a lot heftier than expected. Not dramatic but not what I would have chosen, had I known. Next, the bike was shown on the website as “available” but half a week after ordering it I received a notice that my bike had finally been ordered and would arrive in their shop (!) one week hence, and thus on my door steps… Read Full Review

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★★☆☆☆

“Can't buy what I want...”

Written on: 25/06/2019 by president152 (1 review written)

I was not too happy that the insurance policy did not give me a choice where to spend my money and I was forced to go with someone online who has no local branches. However, that is just where the problems started. They do not sell Trek, a make that I am familiar and happy with. A lot of the makes they sell, I just do not know. Anyway, I chose a Bianchi cycle that looked reasonable and was told by the rep I dealt with that they did not have it in my size. He recommended a Specialized bike (£75… Read Full Review

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★★☆☆☆

“Badly set up.”

Written on: 20/06/2019 by Stuckatroadside (1 review written)

The bike came with a set of toe-clip pedals which was generous but the gears are badly set up - I believe the term is indexing. When the lowest gear is selected, the derailleur shifts the chain in between the rear cogs and the wheel protector and jams. Second lowest gear slips like a broken Sturmey Archer from the old days. I am having to pay my local dealer to set the bike up properly. I thought the days of standing by the roadside grappling with a greasy chain were gone!… Read Full Review

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★★☆☆☆

“Poor selection, poor delivery service”

Written on: 20/06/2019

After having my bike stolen the insurance company told me I had to select a bike from wheelies. When I looked for a replacement bike I felt the selection was very limited, with a lot of makes I've never heard of. I finally found a bike to have (or lose out and have nothing). When I went to select a size wheelies recommends sizes in CMS, but the bike is sold in S/M/L so had to look at others websites to find correct size After ordering bike had an email stating delivery date via DHL, after… Read Full Review

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★★★★☆

“Replacement for Stolen Bike”

Written on: 20/06/2019 by Phile-bike (1 review written)

Wheelies were acting on behalf of my insurance company who authorised a replacement e-bike. They were quick and efficient. The range of bikes to chose from was substantial and the replacement bike was delivered promptly.. I was telephoned by the staff on several occasions to follow up my case and would be able to recommend them if asked by my friends… Read Full Review

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★☆☆☆☆

“Fine if you're happy to wait 2 weeks for delivery”

Written on: 17/06/2019 by Morganu121 (1 review written)

The bike hasn't arrived yet, hopefully it will be fine. But after insurance finally sorted me out with the voucher and I ordered the bike, the delivery date they offered is 10 working days after the order date. They told me over the phone it would be arriving Thursday and dispatched hopefully Friday, I've chased them up Monday and they say the next available delivery slot is next Friday. Had I been told this from the start I wouldn't have returned the bike I borrowed as I'll now have to get… Read Full Review

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★★★★★

“Very supportive ”

Written on: 16/06/2019 by Kleingv310 (1 review written)

I was still in shock after the theft of my bike from our, what we thought, a secured garage, when a staff member of Wheelies called me. He helped me with the help of your website to replace my e-bike in a very pleasant and helpful way. Bike is underway and will arrive in just 9 days after the theft. Thanks… Read Full Review

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★★☆☆☆

“Ordered 1 week ago, still not shipped”

Written on: 16/06/2019 by atp6 (1 review written)

Using the voucher and finding items on the website was straightforward, and everything supposedly was in stock, but 1 week after placing the order the items have still not shipped… Read Full Review

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★★★★★

“Brilliant”

Written on: 15/06/2019 by Aden90 (1 review written)

Was burgled few weeks ago both my boys bikes stolen . Was so happy with how insurance and wheelies dealt with this within a few days all sorted and new bikes on the way. Takes the sadness away from being burgled. Hassle free and very helpful… Read Full Review

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★☆☆☆☆

“Beware this outfit sends out spam, I do not have a...”

Written on: 15/06/2019 by HarryPunk (1 review written)

Beware this outfit sends out spam, I do not have a bike nor have I had one replaced by this company. … Read Full Review

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★★★★★

“too good to be true”

Written on: 13/06/2019 by JasperMason117 (1 review written)

Still feeling sore after the theft of my bike and maybe not even claiming because of the extra costs ,bureaucracy etc. I am so glad i did because the replacement service I received was refreshing in its simplicity and efficiency. Because within a short conversation I was off to the bike shop with my vouchers. The feeling of loss and bitterness was replaced by a renewed start on the road with a brand new bike. The damage had been undone. Thank you for your understanding of the bike replacement… Read Full Review

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★★☆☆☆

“Insurance team are fine - where are sales?”

Written on: 11/06/2019

The insurance team dealt with my claim super efficiently and were excellent. The issues I am having are with a complete lack of engagement by the sales team! I have asked a question by the contact form 3 working days ago and again via email over 24 hours ago and have had a response to neither of those questions. This is holding up my entire order and is incredibly frustrating. I appreciate that there may not always be an easy or immediate answer but I feel entirely ignored and am left… Read Full Review

President152's Comment

Written on: 25/06/2019

I have sent in 3 emails about a new bike, I wanted to purchase. However, I have only received an answer to one so far. This has held things up and is not very professional.

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