Wheelies Direct Bike Replacement Reviews - www.bikereplacement.co.uk

★★★★☆
4.2 / 5
81.6% of users recommend this
  • Value For Money

Media Gallery for Wheelies Direct Bike Replacement - www.bikereplacement.co.uk

Wheelies Direct Bike Replacement - www.bikereplacement.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Showing star rating of:

(cancel refinement)

Showing only reviews written:

Within the last 6 months
(cancel refinement)
★★☆☆☆

“Ordered 1 week ago, still not shipped”

Written on: 16/06/2019 by atp6 (1 review written)

Using the voucher and finding items on the website was straightforward, and everything supposedly was in stock, but 1 week after placing the order the items have still not shipped… Read Full Review

Report this review
Was this review helpful? 0 0
★★☆☆☆

“Insurance team are fine - where are sales?”

Written on: 11/06/2019

The insurance team dealt with my claim super efficiently and were excellent. The issues I am having are with a complete lack of engagement by the sales team! I have asked a question by the contact form 3 working days ago and again via email over 24 hours ago and have had a response to neither of those questions. This is holding up my entire order and is incredibly frustrating. I appreciate that there may not always be an easy or immediate answer but I feel entirely ignored and am left… Read Full Review

Report this review
Was this review helpful? 1 0
★★☆☆☆

“False delivery claims”

Written on: 29/05/2019 by Bauerfs169 (1 review written)

Delivery time said 5-7 days and the bike was in stock. A week later I am told it’s not in stock and won’t be here for another 2 weeks… Read Full Review

Report this review
Was this review helpful? 1 0
★★☆☆☆

“Intention good, delivery poor. ”

Written on: 22/02/2019 by Bdeye (1 review written)

The person I spoke to on the phone was really helpful & enabled me to place my order. However bike arrived not to spec & I had to get a local bike shop (cost £50) to put it together properly. Wheelies post sale service was poor, their response was I should re-package bike & send it back! How is that practical or reasonable! Not recommended… Read Full Review

Report this review
Was this review helpful? 0 0
★★☆☆☆

“Insurance “replacement” of our stolen bikes”

Written on: 02/02/2019 by AndyBreezer (1 review written)

Our 2 cubes bikes where stolen, don’t worry they said, your Admiral policy covers you so they will be replaced, less £75 compulsory excess. Cool, then I’m passed to Wheelies and told that “accessories” are only covered to 10% of the value of the bike, so I make that £150 on my £1500 bike. So I’m going to be out of pocket as I had about £450 spent on quality accessories, and I wasn’t warned of any of this by Admirral. But, here’s the thing which I feel is unfair, most quality… Read Full Review

Report this review
Was this review helpful? 0 0
★★☆☆☆

“Very slow service”

Written on: 17/01/2019 by Roderickh499 (1 review written)

Almost four weeks after sending in my faulty bike light to Wheelies, I received a replacement, having telephoned to chase it. The Knog light started losing its charge after about 20 minutes of use having been charged overnight so I would not recommend it, especially at this price… Read Full Review

Report this review
Was this review helpful? 0 0
★★☆☆☆

“Poor service”

Written on: 20/12/2018 by RobinMCR (1 review written)

My insurers insisted that I procured replacement bike through you. Not a good experience. The delivery slot was 8 am to 6 pm with 1 days notice & a refusal to ring ahead so my wife could come from work. This is poor customer service. I had to fix pedals, pannier rack & mudguards. There was no5 adjust offered which I get if I buy a bik3 through a retailer. This procurement is not a good offer for the custome4 & I think the charge fo4 bike & components was high. Poor. Poor. Poor… Read Full Review

Report this review
Was this review helpful? 0 0
overview