Wheelies Direct Bike Replacement Reviews - www.bikereplacement.co.uk

★★★★☆
4.2 / 5
82.0% of users recommend this
  • Value For Money

Media Gallery for Wheelies Direct Bike Replacement - www.bikereplacement.co.uk

Wheelies Direct Bike Replacement - www.bikereplacement.co.uk

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★★★★★

“Happy with this service”

Written on: 17/05/2019 by Funtas (1 review written)

Grandson has an new bike ordered through Halfords ,collect it on Tuesday win win ! His bike was stolen end of February so it’s taken a wee while with Cycle Plan insurance to settle but happily now we have a result !!!… Read Full Review

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★☆☆☆☆

“Worse than useles ”

Written on: 15/05/2019 by Cooney333 (1 review written)

This is a review of the service I have received from Wheelies over the last 3 weeks. My bike was stolen from my garage a month ago and as a result I had to claim via my house insurance. The claim was dealt with quickly by my insurance company and Wheelies vouchers were issued promptly. I searched the Wheelies website and found what I would class as my "Dream Bike". The bike in question was showing on the website as "in stock" "usually dispatched in 3-5 days"... obviously I was pleased to see… Read Full Review

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★☆☆☆☆

“Another shocking Experience”

Written on: 15/05/2019 by Westley1 (2 reviews written)

I've used Wheelies twice now, both experiences were painful: 1. Poor Communication 2. Bikes showing as available but with delays that go on for months 3. Poor courier service 4. Over priced … Read Full Review

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★★★☆☆

“Insurance replacement”

Written on: 12/05/2019 by NickB11 (1 review written)

My bike was stolen which was very irritating. The insurance voucher was processed fast but to convert it to cash came at a penalty of 20% which is really steep. I ended up finding a reasonable match for my bike but then when trying to find accessories (replacement lights and locks etc) they will not price match for insurance vouchers - complete piracy. Also this is a sister site for TREDZ where a lot of items are SIGNIFICANTLY cheaper but they will not match them and the voucher is not valid… Read Full Review

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★★★★★

“Yep, another insurance one! Great & helpful service...”

Written on: 11/05/2019 by Domsgone (1 review written)

Ordered the bike I wanted and was delivered on the day (2 days later) they promised. Genuinely helpful team as I called to change to a larger size and was asked what height I am etc. then was told to go with original (60cm) choice. Absolutely spot on and a genuinely useful bit of customer service… Read Full Review

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★★★★★

“Good for insurance”

Written on: 07/05/2019 by jrosen8641 (1 review written)

I had to replace my bike after it was stolen. Wheelies issued me with a voucher for the full amount within half an hour which I then took to Halfords and bought my replacement with it. Losing my bike was awful, but Wheelies made replacing it quick and simple… Read Full Review

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★☆☆☆☆

“absolutely appalling service”

Written on: 25/04/2019 by stewart.wilkins (1 review written)

By choice i would not use this company but has it was a insurance claim I had no choice. First off all after ordering a bike on the internet site and not hearing any thing from the them for a week I rang them up to see what was happening and was told they no longer stock the bike I had ordered. there was no apology or no explanation why I hadn't received a conformation email, then i asked if they would credit the voucher as the money had been taken from it to which they refused and… Read Full Review

Stratmannn's Response to stewart.wilkins's Review

Written on: 03/05/2019

Yes I agree. I am having a similar problem

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★★★★★

“Replacement bike”

Written on: 23/04/2019 by Bolton118 (1 review written)

My bike was stolen. Fortunately it was insured. Wheelies could not have been more helpful in getting me a replacement . Excellent customer relations even when the first bike was damaged, they were clear and a further replacement was ordered. Delivery was faultless!… Read Full Review

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