Wheelies Direct Bike Replacement Reviews - www.bikereplacement.co.uk

★★★★☆
4.2 / 5
82.0% of users recommend this
  • Value For Money

Media Gallery for Wheelies Direct Bike Replacement - www.bikereplacement.co.uk

Wheelies Direct Bike Replacement - www.bikereplacement.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★★★★☆

“Overall good experieence”

Written on: 24/05/2019 by Michealsmiith (1 review written)

Quality and choice is excellent. However, I ordered multiple items , most on 1-2 day delivery except one £5 item that was on 5-6 day delivery. The whole shipment we originally going to be held up by the single 5-6 day delivery item. I contacted wheelies and challenged them on their delivery and they promptly offered an alternative date for delivery… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★☆

“Replacement bike”

Written on: 07/04/2019 by Crabtreetz131 (1 review written)

I am hard of hearing and tend to guess what people say on the phone. Unfortunately most communication was by phone. I did give an Email address but somehow Wheelies spelt it wrong so their Email failed to reach me. I asked my wife to step in and help but they would not speak to her at first. The replacement arrived as planned and set up to ride straight away once the handle bars and seat height were set in accordance with the instructions provided (tools were also provided to do this work)… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★☆

“Great service poor bike selection ”

Written on: 29/03/2019 by Joe-123456789 (1 review written)

The service provided was excellent; prompt, friendly, easy and fast. The bike and frame selection is poor though… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★☆

“Insurance claim on stolen bikes”

Written on: 28/02/2019

Very happy with the service we received from Wheelies after a few phone calls we received a voucher for the full insurance amount and picked some new bikes which they sent out free of charge. Thanks for a great service. Best Regards … Read Full Review

Report this review
Was this review helpful? 0 0
★★★★☆

“Car seat replacement ”

Written on: 22/02/2019 by Hammamamma (1 review written)

I have to say that after an initial delay the whole process of replacing our car seat after a car accident was quick, efficient and very easy… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★☆

“Insurance claim, bike replacement.”

Written on: 30/01/2019 by Sawyer277 (1 review written)

Had to chase contact through my insurance company but once I was put through the service I received was good. The staff I spoke to were really helpful, professional and so easy to deal with, whether by phone, text or email. I made my selections online and as the bike I chose would not be in stock for another couple of weeks they left me a phone message and followed it up by e-mail to ask if I was happy with that or wanted to change my selection. Their website did clearly state the date the… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★☆

“Bike insurance claim”

Written on: 29/01/2019 by Peytonf1962 (1 review written)

Quick efficient service - recieved money for replacement bike in my account within 4 working days. However the promisesd Halfords voucher for replacement lock and lights has still not arrived by email -not even in my spam folder as might be suggested?… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★☆

“very easy”

Written on: 29/01/2019 by Jonathand49 (1 review written)

replacing a stolen bike. Insurance company organised a voucher to like-for-like replacement from Wheelies. would have preferred to purchase bike from original local bike store. however,......... voucher arrived promptly by email. was easy to find the replacement model on the website and very easy to apply voucher code. now, I await delivery. WILL it arrive like-for-like? i.e. properly set up and ready to ride, or will it be a flat pack which I would prefer professionals to set up?… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★☆

“Insurance replacement leads to loyalty!”

Written on: 17/01/2019

Having had my bike stolen, I was directed to the website by the insurers. I am happy to say that it is made so easy to navigate and explore different options. I was able to order my replacement and was contacted immediately with a receipt and a link to track my order. I will keep this company in mind whenever I need new parts of items as I feel confident in their service. By the way I gave four stars only because my bike is in transit and I am keeping that one star back until I have the bike!… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★☆

“After initial confusion all worked well”

Written on: 10/11/2018

Having had my Brompton stolen I was given a Halfords voucher for a replacement. Halfords do not do Bromptons - Emailed Wheelies - apparently I can use voucher in Cycle Republic. Went to Cycle Republic web site - voucher didn't work - emailed wheelies - I have to go to shop in person to redeem voucher. Once all this was sorted out, I had my replacement bike in less than a week. While it was initially confusing, wheelies did respond very quickly to my emails… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★☆

“Excellent ”

Written on: 05/10/2018 by zdMcQueen189 (1 review written)

Excellent service, bike received perfectly on time. The 4 star score was due the the finance service. I was offered interest free credit and opted for this, why not it made sense. The process was ridiculously overbearing and in the end I abandoned it and just paid up… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★☆

“Quick & Helpful”

Written on: 14/09/2018 by Devondeac (1 review written)

Quick, helpful and professional. Good service and prompt email with vouchers. Felt obliged to have vouchers… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★☆

“Good friendly service, although web site needs some work”

Written on: 06/07/2018 by sawley1968 (1 review written)

The staff were very polite and helpful, and have helped me when I struggled with a complex order on the web site. I think extra filters on the web site would help, instead of trawling through every individual bike, it would be great to filter simple things like the frame size. Overall, very good, with some room to improve and get even better… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★☆

“Late but Good”

Written on: 14/06/2018 by Steph1970 (1 review written)

Had to wait for over two weeks, especially when told bike would be delivered on a wednesday, was finally delivered the wednesday the week after... But i must say when bike+xtras were finally delivered all was good, nicely set up gears, breaks etc as expected. So apart from the wait which i found too long for my taste, especially when i use my bike to commute, the product itself was well set up and in good order no complaint. That was an insurance job hope it helps… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★☆

“Excellent bicycle replacement, a bit pricey on...”

Written on: 08/06/2018 by LiviaHowell338 (1 review written)

Very friendly and understanding staff, process was dealt swiftly with a range of support that accommodated to my needs and personal wants. Would recommend highly! The sheer variety of choice is fantastic, I could pick and choose to my heart's content. The customer service guy who called me was helpful and professional, just waiting for delivery now!… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★☆

“Replacement ”

Written on: 07/06/2018 by Rambo2166 (1 review written)

My insurance claim was dealt within 2-3 weeks, colleagues at wheelies were very helpful, which they offered me a voucher for bike replacement, good customer service and overall happy. … Read Full Review

Report this review
Was this review helpful? 0 0
★★★★☆

“Good overall”

Written on: 06/06/2018 by asClark419 (1 review written)

Generally impresswed with the service, only issue was grease on the seat post as oppose to carbon paste, but I easily rectified this. Otherwise pretty good… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★☆

“First class and very efficient ”

Written on: 14/03/2017 by sdTemple124 (1 review written)

Very knowledgeable guy who dealt with my claim . very efficient and helpfull. Claim was dealt with quickly and received new bike and parts much faster than anticipated. Thanks… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★☆

“After my bike was stolen, Wheelies were the company...”

Written on: 22/07/2016 by JovannyPeck79 (1 review written)

After my bike was stolen, Wheelies were the company designated by the insurance company to organise a replacement. The model unfortunately is no longer in production, so I looked through the options on the website and researched reviews on the internet of the ones that I thought best. When I contacted Wheelies/Bike Replacement, my preferred bike was out of stock (the Wheelies website and the Bike Replacement website do not necessarily coincide on stock levels). After a discussion on the phone… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★☆

“good service ”

Written on: 15/07/2016 by samntes (1 review written)

Good quick service after my bike was stolen by some useless people,easy to sort bike out when it arrived on time through a courier,very pleased with my cube analog… Read Full Review

Report this review
Was this review helpful? 0 0
overview