Wheelies Direct Bike Replacement Reviews - www.bikereplacement.co.uk

★★★★☆
4.2 / 5
81% of users recommend this
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Wheelies Direct Bike Replacement - www.bikereplacement.co.uk

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★★★☆☆

“Not Great Better Off Stick With Amazon or Ebay”

Written on: 08/06/2019 by Budjar (1 review written)

1. The nagging email was sent to me before I'd even bought anything asking to leave a review. Too early, clearly automated and not well thought out. 2. I was forced into using Wheelies via my insurance claim, wouldn't have chosen otherwise. 3. My voucher was a one off voucher. If I didn't use it all up on the first checkout I couldn't use any remainder to get my full values worth. Most other websites allow you to do this e.g. Amazon. Not much, but missed out on £5. 4. Website is… Read Full Review

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★★★☆☆

“Had to chase”

Written on: 05/06/2019 by rownic (2 reviews written)

I had issues getting my car seat vouchers. A lot of chasing required. Once I got them though it was all ok… Read Full Review

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★★★☆☆

“Insurance replacement”

Written on: 12/05/2019 by NickB11 (1 review written)

My bike was stolen which was very irritating. The insurance voucher was processed fast but to convert it to cash came at a penalty of 20% which is really steep. I ended up finding a reasonable match for my bike but then when trying to find accessories (replacement lights and locks etc) they will not price match for insurance vouchers - complete piracy. Also this is a sister site for TREDZ where a lot of items are SIGNIFICANTLY cheaper but they will not match them and the voucher is not valid… Read Full Review

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★★★☆☆

“Lack of correct information delays delivery of bike”

Written on: 15/04/2019 by Coltonk398 (1 review written)

wheelies use TNT. checked TNT website for delivery day and time and it said between 1pm and 6pm driver attempted delivery at 10:40 am so missed them now have to wait a second day all day… Read Full Review

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★★★☆☆

“Placing of a large Order”

Written on: 08/04/2019 by robwiza (1 review written)

I placed a significant order. Got confirmation that my order had been placed, then nothing. I eventually called, to be told they are waiting for stock, and some stock wont arrive - I need to choose an alternative. I asked - 'when would I be told this'... I said I would have expected regular update like I get with Amazon - the reply 'we aren't amazon' - Clearly. Still no further updates - so I still do not know when my order will be ready… Read Full Review

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★★★☆☆

“Didn't replace to insured price”

Written on: 11/03/2019 by DestineeWentworth (1 review written)

I suppose it's a matter of expectations. I insured my bike for £300 and hoped I'd be able to get that money and spend as I wished when my bike was stolen. Instead, I was required to go to Halfords and I was only given £275 as that was the highest price of the bike Halfords would proivide under £300… Read Full Review

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★★★☆☆

“Little things mean a lot”

Written on: 08/02/2019 by 00227071 (1 review written)

Excellent,helpful,knowledgeable and patient call centre staff.Improvements in explaining how the voucher works in the confirmation email would be very easy to make and stop any confusion i.e. "the voucher does not have to be used all at once",also if I do not spend the full amount of the voucher at once I should not have to "claim" for the rest but should be able to use the balance in a similar way to using a credit card.If I know the bike/parts I want why cannot the staff take that order I may… Read Full Review

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