Wheelies Direct Bike Replacement Reviews - www.bikereplacement.co.uk

★★★★☆
4.2 / 5
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Wheelies Direct Bike Replacement - www.bikereplacement.co.uk

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★★☆☆☆

“The website description of the bicycles on sale is...”

Written on: 01/07/2019 by ZacheryCorcoran333 (1 review written)

The website description of the bicycles on sale is insufficient and faulty: For my chosen bike there was no indication of the bike’s weight, and it turns out that the frame is a lot heftier than expected. Not dramatic but not what I would have chosen, had I known. Next, the bike was shown on the website as “available” but half a week after ordering it I received a notice that my bike had finally been ordered and would arrive in their shop (!) one week hence, and thus on my door steps… Read Full Review

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★★☆☆☆

“Can't buy what I want...”

Written on: 25/06/2019 by president152 (1 review written)

I was not too happy that the insurance policy did not give me a choice where to spend my money and I was forced to go with someone online who has no local branches. However, that is just where the problems started. They do not sell Trek, a make that I am familiar and happy with. A lot of the makes they sell, I just do not know. Anyway, I chose a Bianchi cycle that looked reasonable and was told by the rep I dealt with that they did not have it in my size. He recommended a Specialized bike (£75… Read Full Review

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★★☆☆☆

“Badly set up.”

Written on: 20/06/2019 by Stuckatroadside (1 review written)

The bike came with a set of toe-clip pedals which was generous but the gears are badly set up - I believe the term is indexing. When the lowest gear is selected, the derailleur shifts the chain in between the rear cogs and the wheel protector and jams. Second lowest gear slips like a broken Sturmey Archer from the old days. I am having to pay my local dealer to set the bike up properly. I thought the days of standing by the roadside grappling with a greasy chain were gone!… Read Full Review

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★★☆☆☆

“Poor selection, poor delivery service”

Written on: 20/06/2019

After having my bike stolen the insurance company told me I had to select a bike from wheelies. When I looked for a replacement bike I felt the selection was very limited, with a lot of makes I've never heard of. I finally found a bike to have (or lose out and have nothing). When I went to select a size wheelies recommends sizes in CMS, but the bike is sold in S/M/L so had to look at others websites to find correct size After ordering bike had an email stating delivery date via DHL, after… Read Full Review

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★★☆☆☆

“Ordered 1 week ago, still not shipped”

Written on: 16/06/2019 by atp6 (1 review written)

Using the voucher and finding items on the website was straightforward, and everything supposedly was in stock, but 1 week after placing the order the items have still not shipped… Read Full Review

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★★☆☆☆

“Insurance team are fine - where are sales?”

Written on: 11/06/2019

The insurance team dealt with my claim super efficiently and were excellent. The issues I am having are with a complete lack of engagement by the sales team! I have asked a question by the contact form 3 working days ago and again via email over 24 hours ago and have had a response to neither of those questions. This is holding up my entire order and is incredibly frustrating. I appreciate that there may not always be an easy or immediate answer but I feel entirely ignored and am left… Read Full Review

President152's Comment

Written on: 25/06/2019

I have sent in 3 emails about a new bike, I wanted to purchase. However, I have only received an answer to one so far. This has held things up and is not very professional.

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