Wheelies Direct Bike Replacement Reviews - www.bikereplacement.co.uk

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4.2 / 5
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Wheelies Direct Bike Replacement - www.bikereplacement.co.uk

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★☆☆☆☆

“Unusable Halfords voucher”

Written on: 16/07/2019 by MLM1 (1 review written)

Received a Halfords voucher by email. The exact bike I had previously is not available, not even to order for collection. So I ordered the closest thing, which would have been fine. I ordered on a Tuesday for collection Saturday afternoon - sooner nor home delivery available. Store did not contact me Saturday and I could not get through by phone, so had to go in person, not a particularly local store, to find out it’s not in yet. Three days later and Halfords customer service can only say… Read Full Review

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★☆☆☆☆

“Pants”

Written on: 02/07/2019 by wfBateman87 (1 review written)

Spam Sales Not interested… Read Full Review

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★☆☆☆☆

“Hours on phone instead of cycling”

Written on: 02/07/2019 by Robsheff (1 review written)

I am losing track of errors / system irregularities/ problems ( each Wheelie person likes to call them something different. Basically Wheelie have messed up numerous times. Summer is going passed and today they start a new order and say I’ll get the bike in three weeks. I’m taking bets against. Will have to buy a temporary bike for this summer… Read Full Review

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★☆☆☆☆

“Fine if you're happy to wait 2 weeks for delivery”

Written on: 17/06/2019 by Morganu121 (1 review written)

The bike hasn't arrived yet, hopefully it will be fine. But after insurance finally sorted me out with the voucher and I ordered the bike, the delivery date they offered is 10 working days after the order date. They told me over the phone it would be arriving Thursday and dispatched hopefully Friday, I've chased them up Monday and they say the next available delivery slot is next Friday. Had I been told this from the start I wouldn't have returned the bike I borrowed as I'll now have to get… Read Full Review

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★☆☆☆☆

“Beware this outfit sends out spam, I do not have a...”

Written on: 15/06/2019 by HarryPunk (1 review written)

Beware this outfit sends out spam, I do not have a bike nor have I had one replaced by this company. … Read Full Review

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★☆☆☆☆

“Stolen bike replaced insurance side good these awful ”

Written on: 04/06/2019 by MUFC48 (1 review written)

Informing him insurance part was easy it was after transfer to these did problems start. An initial offer came through quick but when looked into it the bike was not being replaced like 4 like. The people promise to call you or email this never happens A week later spent over an hour on the phone justifying what was stolen Prices did not add up they tried to give cheapest quotes of everything and argue. Not easy staff to deal with made to feel awful/guilty for claiming for a stolen bike… Read Full Review

Mikellewellyn's Response to MUFC48's Review

Written on: 07/06/2019

This is the polar opposite to what I have experienced.. and I've now had 1 stolen bike and one insurance replacement through damage. Each time, Wheelies have been exceptional.

Don't get me wrong, if you had a 2010 bike with Dura Ace - you're not going to get a replacement 2020 bike with Dura Ace, but you will get like for like technology. That could be Ultegra, or even 105 now with 10 years development - still a very fair process.

I can't thanks Wheelies enough - shining example of how customer service should be approached!

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★☆☆☆☆

“Abysmal Service”

Written on: 02/06/2019 by DisgruntledCyclist (1 review written)

Insurance claim for a stolen bike was dealt with excellently until it got to the stage where these Jokers were involved. Despite telling me they have sent my voucher to 2 different email addresses, 3 attempts I've still not received any email from them except the one to write a review. Maybe if they had done their job properly before asking for a review I may have given them a better score but their sheer arrogance means it's just a 1 star review and that's generous… Read Full Review

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★☆☆☆☆

“Shocking service second hand parts delivered”

Written on: 30/05/2019 by Dzielopl (1 review written)

Extremely bad experience with wheelies. Been promised parts to be delivered on on Friday after 3 weeks of waiting. Parts didn't arrived till Tuseday. When I've opened the package ii found second hand items with scratched all over. One the parts was faulty but on bright side of things I was offered free of charge return service… Read Full Review

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★☆☆☆☆

“False delivery time being advertised on Wheelies”

Written on: 28/05/2019 by dumathis (1 review written)

I received a voucher for Wheelies from my insurance company following my carbon wheels being destroyed by a large pothole. I decided to accept the voucher for Wheelies as the replacement wheels their site stated that these would be delivered in 2 to 3 days (a pair of Roval CLX 50s). 3 days after processing the order, Wheelies confirm that it will take a month to deliver rather than the 2 - 3 days advertised. Despite not having the wheels in stock, Wheelies' website still erroneously shows a… Read Full Review

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★☆☆☆☆

“Appalling”

Written on: 25/05/2019 by Jmspear (1 review written)

i need my bike to commute to work, after it was stolen ins company promised voucher within 24 hours, week later nothing, chased ins who say they have authorised wheelies a week ago, but still nothing i have being trying to chase but they are only open 9-5 when i am working, all i have heard was an email asking me to review their bike replacement service, maybe deliver the service before you ask for a review - you asked for it you will get it, you have non existent customer service I suggest… Read Full Review

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★☆☆☆☆

“Very poor”

Written on: 24/05/2019 by BriMahan (1 review written)

My sons bike was stolen and whilst my home insurance was very quick at processing the claim I had to use Wheelies to buy my bike with the voucher I had. We found a bike locally that we wanted to purchase so contacted Wheelies to see if I could do that. I was told yes I could but whilst the voucher for the bike insurance was just under £500 they would only give me £175 if I wanted to do that. We had not choice so had to get the bike from Wheelies, at almost £100 more that I could purchase… Read Full Review

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★☆☆☆☆

“Worse than useles ”

Written on: 15/05/2019 by Cooney333 (1 review written)

This is a review of the service I have received from Wheelies over the last 3 weeks. My bike was stolen from my garage a month ago and as a result I had to claim via my house insurance. The claim was dealt with quickly by my insurance company and Wheelies vouchers were issued promptly. I searched the Wheelies website and found what I would class as my "Dream Bike". The bike in question was showing on the website as "in stock" "usually dispatched in 3-5 days"... obviously I was pleased to see… Read Full Review

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★☆☆☆☆

“Another shocking Experience”

Written on: 15/05/2019 by Westley1 (2 reviews written)

I've used Wheelies twice now, both experiences were painful: 1. Poor Communication 2. Bikes showing as available but with delays that go on for months 3. Poor courier service 4. Over priced … Read Full Review

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★☆☆☆☆

“absolutely appalling service”

Written on: 25/04/2019 by stewart.wilkins (1 review written)

By choice i would not use this company but has it was a insurance claim I had no choice. First off all after ordering a bike on the internet site and not hearing any thing from the them for a week I rang them up to see what was happening and was told they no longer stock the bike I had ordered. there was no apology or no explanation why I hadn't received a conformation email, then i asked if they would credit the voucher as the money had been taken from it to which they refused and… Read Full Review

Stratmannn's Response to stewart.wilkins's Review

Written on: 03/05/2019

Yes I agree. I am having a similar problem

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★☆☆☆☆

“This is a warranty bike as the original one (which had...”

Written on: 07/04/2019 by OldGreg (1 review written)

This is a warranty bike as the original one (which had an issue with the front axle unscrewing, causing the wheel to come loose whilst riding, no one took it seriously) got damaged. I thought the Wheelies misery was over after two years, how wrong I was. I knew which bike and size I wanted but there was a four month wait. Approaching the due date I called for an update and to my surprise it was in early (but would I have been sent the bike if I hadn't called?). I was given a delivery day and… Read Full Review

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★☆☆☆☆

“My bike has not been delivered ”

Written on: 05/04/2019 by Coventry87 (1 review written)

Had the day off work to wait in for my new bike This is very crucial for me as my other bike was stolen and it is my main form of transport. This did not happen so I still don’t have a bike , Wheelies said it’s been collected by TNT but when I got in touch with TNT they say they have no records of this so now I’m stuck in the middle of who is telling the truth. The attitude from Wheelies is very poor to say the least, Unfortunately I’ve had to use this firm because I had a voucher from… Read Full Review

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★☆☆☆☆

“no bike 3 months now ”

Written on: 30/03/2019 by curleyshutt (1 review written)

i haven't even got a bike but you keep emailing me hows the bike leave us your feed back .... ok clearly you have no idea im not even a customer so stop emailing me i haven't even used your site… Read Full Review

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★☆☆☆☆

“Promised delivery date completley fictional ”

Written on: 21/03/2019 by SteveMcAteer (1 review written)

Ordered a bike with guaranteed 2-3 day delivery - then informed not in stock and would inform me 'in a few days' when they would be getting it in. Seems to me they have no stock -just order in when necessary and pretend to be able to deliver quickly. A very good business modal - no need to hold stock - get paid up front and keep the money until they decide to deliver… Read Full Review

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★☆☆☆☆

“Bike not available.”

Written on: 14/03/2019 by ROBHASEMAN (1 review written)

I ORDERED MY BIKE, thinking I WOULD RECEIVE MY BIKE SOON, tHEN told I WOULD NOT RECEIVE FOR 5 WEEKS, should HAVE SAID AT THE TIME THAT THE BIKE WAS NOT IN STOCK, THEN I WOULD HAVE CHANGED MY SELECTION… Read Full Review

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