Wheelies Direct Bike Replacement Reviews - www.bikereplacement.co.uk

★★★★☆
4.2 / 5
82.0% of users recommend this
  • Value For Money

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Wheelies Direct Bike Replacement - www.bikereplacement.co.uk

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★★★★★

“helpful people”

Written on: 06/09/2014 by alantont (1 review written)

Wheelies replaced two bikes for me after they were stolen. Throughout the process, the staff were very professional and spent lots of time making sure I was happy with the bikes and getting the right specification. I would certainly recommend them. One minor complaint is that they are so busy sometime getting to speak to someone can be difficult. They always returned my calls promptly though… Read Full Review

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★★★★☆

“Good overall service”

Written on: 06/09/2014 by Young422 (1 review written)

Fast effective staff. Sometimes difficult to identify parts over the phone. Got there in the end and all delivered within 8 days after my bike was stolen… Read Full Review

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★★★★★

“Very helpful on the phone Delivery within 48 Hrs as...”

Written on: 05/09/2014 by Norwood453 (1 review written)

Very helpful on the phone Delivery within 48 Hrs as promised Bike was brilliant better than the one I had stolen. Excellent… Read Full Review

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★★★★★

“Stolen bike replacers par excellence”

Written on: 04/09/2014 by CristinaHawkins (1 review written)

Really pleased with the service and helpfulness of the staff in sorting out my stolen bike valuations and offering and agreeing in replacements, delivered what they promised on time. Only minor niggle is their phone line gets really busy so was put in hold a few times … Read Full Review

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★★★★☆

“From despair to Happiness”

Written on: 02/09/2014 by Maynard58 (1 review written)

After some freak damage to the frame of my bike and in despair as to what could be done my insurance company put me in touch with Wheelies and the bike was taken away, fixed and returned within a very acceptable time frame. Quality of the rebuild was very good and from a very low point I’m very happy with the outcome. Thank you all involved… Read Full Review

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★★★★☆

“Excellent service - positive assistance”

Written on: 02/09/2014 by Allenky121 (1 review written)

Wheelies Direct Bike Replacement were very efficient and gave good advice helping me to choose my replacement bike & pedals with more confidence. The bike was delivered promptly in a huge box that was well packaged. I enjoyed attaching the pedals, setting the handlebars & seat height, this also helped to confirm that no damage had occured in transit. The only issue I had was that my favoured bikes were either not available in the frame size to suit me or were more expensive and out of my… Read Full Review

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★★★☆☆

“BIKE REPAIR VIA INSURANCE CLAIM”

Written on: 01/09/2014 by 240714AXA (1 review written)

It has now been 5 weeks since the accident and the bike is still waiting to be collected for repair. It took nearly 3 weeks to get a repair quote and now a further 2 weeks to agree to send a box to pack the bike into. The other items of gear and clothing have still not been received so overall, very very slow response time… Read Full Review

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★★★★★

“Insurance replacement bike.”

Written on: 31/08/2014 by Michaeldarcy7 (1 review written)

In the process of replacing my bike, nothing seems to be too much hassle for them to look after my needs… Read Full Review

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★☆☆☆☆

“Very poor service”

Written on: 26/08/2014 by jamescwatson (1 review written)

The first guy I spoke to was in a rush, hence wasn't keen to explain the process for replacing a stolen bike at all. I was told I only had £500 of replacement value, so I had to ring eSure to confirm I did in fact have up to £750. When I called back a colleague of his said that the first guy had added in accessories (after eSure had called him to get him to increase overall replacement value to inc accessories) based on what I had told him. When I pointed out that we hadn't discussed… Read Full Review

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★★★★★

“Thanks!”

Written on: 26/08/2014 by Jessdog (1 review written)

Hello Wheelies thank you for quick and efficient service, delivery of a super bike for our son… Read Full Review

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★★★★★

“Very fast and brilliant ”

Written on: 25/08/2014 by Daftlad1988 (1 review written)

My bike got stolen a few Sundays ago, Had to wait for the police and a crime number and as soon as I got that, I rang my insurance who put me through to wheelies. I spoke to a guy called Karl, who was really helpful, and sorted me out with a replacement bike which suits all my needs, and with in a few days my bike was with me, all built up with only the peadals to put on and handle bars to straighten. I would reccommend these guys, there fast, efficient and very knowledgable. Thanks for all… Read Full Review

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★★★★★

“More than impressive - outstanding....”

Written on: 22/08/2014

My Specialised Rockhopper Pro was stolen in a burglary. My insurance company, AXA, told me that Wheelies would ring me within an hour - I thought just to get an accurate valuation of my bike. The guy that rang from Wheelies was obviously an expert on bikes, knew the model, asked me what modifications I'd done, and within 2 minutes had valued my stolen bike very accurately. He then suggested a replacement - an equivalent Specialised with the same specs but a more modern '29er geometry - which… Read Full Review

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★☆☆☆☆

“Avoid Completely useless”

Written on: 16/08/2014 by Wadeoc1985 (1 review written)

Absolutely rubbish. They use email to contact you and have very poor command of English if they try to contact you. You try to contact them back and they are always busy. Don't buy the receptionist who says "I'll put a priority call for them to call you back" - they never do. Explain in syllables of one what you need, as they struggle to comprehend what is required. They will not retain what you tell them. They will get it wrong. Use your insurance company to hassle them. Better still ask your… Read Full Review

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★★★★★

“Great - speedy, hassle-free replacement. I recommend...”

Written on: 11/08/2014 by 178Morales (1 review written)

Great - speedy, hassle-free replacement. I recommend protect your bubble bike insurance. Make sure you keep hold of your bike and bike lock receipt/invoice… Read Full Review

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★★★★★

“So helpful..”

Written on: 07/08/2014 by AliciaDaniels92 (1 review written)

I Had my bike stolen and had to go threw the wheelies to get a replacement bike. The person on the end of the phone was so helpful in making sure the bike I got to replace mine was to be the same even to what size frame mud guard and lights. And when the bike arrive next day. The lights where missing. When I called a message was pass on and with in a few minutes I received a text telling me that another set had been post out. First class service fantastic… Read Full Review

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★★★★★

“Amazing quick no fuss help and service”

Written on: 04/08/2014 by Annabellab324 (1 review written)

I was really upset to have my bike stolen-I use it to commute to work daily and I didn't know what I was going to do. From the first phone call to the day my replacement bike was delivered I was overwhelmed by the efficiency and kindness of the staff at Wheelies. They really helped me find a replacement and were endlessly patient -the speed was very impressive and my new bike was delivered as promised within 3 days Thank you Wheelies team… Read Full Review

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★★★★★

“Excellent Service”

Written on: 04/08/2014

4.5 Stars in reality but I wont dock it to a flat 4 After the nause of dealing with the insurers it was a pleasure to finally get to a company that just wanted to get me riding again. Their customer service department was helpful and understanding as well as knowledable. I was especially pleased to be able to negotiate to a bike that wasn't the exact model I had had stolen. The only reason this was 4 stars is that the level of spec I wanted was not available i.e the trance 27.2 which forced… Read Full Review

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★★★★☆

“Insurance replacement”

Written on: 03/08/2014 by SPW11 (1 review written)

Initially i was frustrated as the expected call from Wheelies after referral from my insurers did not materalise. However, applying the don't wait to be told find out motto - after a couple of calls, e-mail of the damage to my bike and a chase up of the validaiton. 7 days later my claim was settled, a new bike ordered and delivery made. I have new wheels in time for my A race in 3 weeks time. Thanks Wheelies!… Read Full Review

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★☆☆☆☆

“Punished by my insurer”

Written on: 03/08/2014 by Hollandoy240 (1 review written)

My bike replacement service was a worse experience than finding my garage door off its hinges and my bike stolen. It took no less than 26 -yes 26 phone calls to finally get my stolen bike valued. Once valued, I ordered my replacement bike to which I chose to upgrade further by spending an ADDITIONAL £600+ for what I hoped would be a good replacement. I was told would usually take 2 days to have my bike sent out. I later found out 5 days later that the bike I chose was going to come from… Read Full Review

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★★★★★

“Bike Replacement”

Written on: 02/08/2014 by Sandra62 (1 review written)

From my son's bike being stolen to a new one being delivered took 5 days so very pleased.May have been quicker had I been available to take Wheelies call the first time they rang! Also they were very helpful and knowledgeable… Read Full Review

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