Wheelies Direct Bike Replacement Reviews - www.bikereplacement.co.uk

★★★★☆
4.2 / 5
81.6% of users recommend this
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Wheelies Direct Bike Replacement - www.bikereplacement.co.uk

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★☆☆☆☆

“Shocking service second hand parts delivered”

Written on: 30/05/2019 by Dzielopl (1 review written)

Extremely bad experience with wheelies. Been promised parts to be delivered on on Friday after 3 weeks of waiting. Parts didn't arrived till Tuseday. When I've opened the package ii found second hand items with scratched all over. One the parts was faulty but on bright side of things I was offered free of charge return service… Read Full Review

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★★☆☆☆

“False delivery claims”

Written on: 29/05/2019 by Bauerfs169 (1 review written)

Delivery time said 5-7 days and the bike was in stock. A week later I am told it’s not in stock and won’t be here for another 2 weeks… Read Full Review

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★☆☆☆☆

“False delivery time being advertised on Wheelies”

Written on: 28/05/2019 by dumathis (1 review written)

I received a voucher for Wheelies from my insurance company following my carbon wheels being destroyed by a large pothole. I decided to accept the voucher for Wheelies as the replacement wheels their site stated that these would be delivered in 2 to 3 days (a pair of Roval CLX 50s). 3 days after processing the order, Wheelies confirm that it will take a month to deliver rather than the 2 - 3 days advertised. Despite not having the wheels in stock, Wheelies' website still erroneously shows a… Read Full Review

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★☆☆☆☆

“Appalling”

Written on: 25/05/2019 by Jmspear (1 review written)

i need my bike to commute to work, after it was stolen ins company promised voucher within 24 hours, week later nothing, chased ins who say they have authorised wheelies a week ago, but still nothing i have being trying to chase but they are only open 9-5 when i am working, all i have heard was an email asking me to review their bike replacement service, maybe deliver the service before you ask for a review - you asked for it you will get it, you have non existent customer service I suggest… Read Full Review

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★☆☆☆☆

“Very poor”

Written on: 24/05/2019 by BriMahan (1 review written)

My sons bike was stolen and whilst my home insurance was very quick at processing the claim I had to use Wheelies to buy my bike with the voucher I had. We found a bike locally that we wanted to purchase so contacted Wheelies to see if I could do that. I was told yes I could but whilst the voucher for the bike insurance was just under £500 they would only give me £175 if I wanted to do that. We had not choice so had to get the bike from Wheelies, at almost £100 more that I could purchase… Read Full Review

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★★★★☆

“Overall good experieence”

Written on: 24/05/2019 by Michealsmiith (1 review written)

Quality and choice is excellent. However, I ordered multiple items , most on 1-2 day delivery except one £5 item that was on 5-6 day delivery. The whole shipment we originally going to be held up by the single 5-6 day delivery item. I contacted wheelies and challenged them on their delivery and they promptly offered an alternative date for delivery… Read Full Review

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★★★★★

“Happy with this service”

Written on: 17/05/2019 by Funtas (1 review written)

Grandson has an new bike ordered through Halfords ,collect it on Tuesday win win ! His bike was stolen end of February so it’s taken a wee while with Cycle Plan insurance to settle but happily now we have a result !!!… Read Full Review

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★☆☆☆☆

“Worse than useles ”

Written on: 15/05/2019 by Cooney333 (1 review written)

This is a review of the service I have received from Wheelies over the last 3 weeks. My bike was stolen from my garage a month ago and as a result I had to claim via my house insurance. The claim was dealt with quickly by my insurance company and Wheelies vouchers were issued promptly. I searched the Wheelies website and found what I would class as my "Dream Bike". The bike in question was showing on the website as "in stock" "usually dispatched in 3-5 days"... obviously I was pleased to see… Read Full Review

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★☆☆☆☆

“Another shocking Experience”

Written on: 15/05/2019 by Westley1 (2 reviews written)

I've used Wheelies twice now, both experiences were painful: 1. Poor Communication 2. Bikes showing as available but with delays that go on for months 3. Poor courier service 4. Over priced … Read Full Review

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★★★☆☆

“Insurance replacement”

Written on: 12/05/2019 by NickB11 (1 review written)

My bike was stolen which was very irritating. The insurance voucher was processed fast but to convert it to cash came at a penalty of 20% which is really steep. I ended up finding a reasonable match for my bike but then when trying to find accessories (replacement lights and locks etc) they will not price match for insurance vouchers - complete piracy. Also this is a sister site for TREDZ where a lot of items are SIGNIFICANTLY cheaper but they will not match them and the voucher is not valid… Read Full Review

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★★★★★

“Yep, another insurance one! Great & helpful service...”

Written on: 11/05/2019 by Domsgone (1 review written)

Ordered the bike I wanted and was delivered on the day (2 days later) they promised. Genuinely helpful team as I called to change to a larger size and was asked what height I am etc. then was told to go with original (60cm) choice. Absolutely spot on and a genuinely useful bit of customer service… Read Full Review

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★★★★★

“Good for insurance”

Written on: 07/05/2019 by jrosen8641 (1 review written)

I had to replace my bike after it was stolen. Wheelies issued me with a voucher for the full amount within half an hour which I then took to Halfords and bought my replacement with it. Losing my bike was awful, but Wheelies made replacing it quick and simple… Read Full Review

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★☆☆☆☆

“absolutely appalling service”

Written on: 25/04/2019 by stewart.wilkins (1 review written)

By choice i would not use this company but has it was a insurance claim I had no choice. First off all after ordering a bike on the internet site and not hearing any thing from the them for a week I rang them up to see what was happening and was told they no longer stock the bike I had ordered. there was no apology or no explanation why I hadn't received a conformation email, then i asked if they would credit the voucher as the money had been taken from it to which they refused and… Read Full Review

Stratmannn's Response to stewart.wilkins's Review

Written on: 03/05/2019

Yes I agree. I am having a similar problem

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★★★★★

“Replacement bike”

Written on: 23/04/2019 by Bolton118 (1 review written)

My bike was stolen. Fortunately it was insured. Wheelies could not have been more helpful in getting me a replacement . Excellent customer relations even when the first bike was damaged, they were clear and a further replacement was ordered. Delivery was faultless!… Read Full Review

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★★★★★

“Insurance replacement.”

Written on: 17/04/2019 by richardcooley (1 review written)

Following the theft of my bike I was concerned that I would be able to afford a suitable replacement, touring bikes are not always easy to find. The choice at Wheelies was excellent and I was able to find and order exactly what I wanted online and place the order using the voucher code. A couple of days later and I'm out on the new bike, brilliant! Everything went well, it was all plain sailing… Read Full Review

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★★★☆☆

“Lack of correct information delays delivery of bike”

Written on: 15/04/2019 by Coltonk398 (1 review written)

wheelies use TNT. checked TNT website for delivery day and time and it said between 1pm and 6pm driver attempted delivery at 10:40 am so missed them now have to wait a second day all day… Read Full Review

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★★★★★

“Stolen bike replacement ”

Written on: 13/04/2019

Thank you very much for such prompt, efficient service. Within 20 hours of my my bike been stolen I had a voucher via email to go and get a replacement. I use my bike for commuting on a daily basis, although it was taken from my local High Street whislt shopping. Would highly recommend them in future… Read Full Review

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★★★☆☆

“Placing of a large Order”

Written on: 08/04/2019 by robwiza (1 review written)

I placed a significant order. Got confirmation that my order had been placed, then nothing. I eventually called, to be told they are waiting for stock, and some stock wont arrive - I need to choose an alternative. I asked - 'when would I be told this'... I said I would have expected regular update like I get with Amazon - the reply 'we aren't amazon' - Clearly. Still no further updates - so I still do not know when my order will be ready… Read Full Review

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★☆☆☆☆

“This is a warranty bike as the original one (which had...”

Written on: 07/04/2019 by OldGreg (1 review written)

This is a warranty bike as the original one (which had an issue with the front axle unscrewing, causing the wheel to come loose whilst riding, no one took it seriously) got damaged. I thought the Wheelies misery was over after two years, how wrong I was. I knew which bike and size I wanted but there was a four month wait. Approaching the due date I called for an update and to my surprise it was in early (but would I have been sent the bike if I hadn't called?). I was given a delivery day and… Read Full Review

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★★★★☆

“Replacement bike”

Written on: 07/04/2019 by Crabtreetz131 (1 review written)

I am hard of hearing and tend to guess what people say on the phone. Unfortunately most communication was by phone. I did give an Email address but somehow Wheelies spelt it wrong so their Email failed to reach me. I asked my wife to step in and help but they would not speak to her at first. The replacement arrived as planned and set up to ride straight away once the handle bars and seat height were set in accordance with the instructions provided (tools were also provided to do this work)… Read Full Review

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