Wheelies Direct Bike Replacement Reviews - www.bikereplacement.co.uk

★★★★☆
4.2 / 5
81.6% of users recommend this
  • Value For Money

Media Gallery for Wheelies Direct Bike Replacement - www.bikereplacement.co.uk

Wheelies Direct Bike Replacement - www.bikereplacement.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★★★★★

“Bike theft replacement”

Written on: 19/03/2019

The staff were really attentive, and very informative. They got back to me with a response really quickly and I was able to get my replacement vouchers a few days after the theft… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Stolen Bike Replacement”

Written on: 19/03/2019 by Gavyn461 (1 review written)

Very helpfull staff,easy to deal with,quick and efficient. Put my mind at rest straight away.Would recommend… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Easy insurance replacement”

Written on: 18/03/2019 by Mitchellol206 (1 review written)

Simple process to replace bike and kit after a winter training accident. Bike was collected and inspected very quickly and the time and attention spent to help find my new bike was excellent… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“FIRST CLASS SERVICE”

Written on: 15/03/2019 by mick9999 (4 reviews written)

Had a bike stolen and had to get the replacement from Wheelies.Very helpful staff who spent a lot of time advising me on what to get. Can't praise them enough… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Insurance replacement”

Written on: 14/03/2019 by Sians17 (1 review written)

Wheelie’s Contacted me within the hour of me contacting my insurance company and had a voucher for £1448.00 emailed within a few minutes of the phone call. I was then able to order a new bicycle on line exactly like the one which was stolen and it arrived 2 days later. Perfect experience at a very stressful time. There is nothing bad to report about the experience. The people I spoke to were very helpful… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Insurance replacement”

Written on: 11/03/2019 by Beach445 (1 review written)

Fast, efficient & clearly explained, all you could need for a speedy resolution, bike replaced within 48 hours of the theft… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Brilliant. Thank you. It easy, efficient”

Written on: 10/03/2019 by FelipeMorse (1 review written)

All brilliant. Thank you to the person I dealt with. It easy, quick and efficient… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Damage Claim”

Written on: 09/03/2019 by Andrewmorrissey3 (1 review written)

Swift service and easy to communicate. Honest and reliable… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Insurance claim voucher super service ”

Written on: 27/02/2019 by Kimred (1 review written)

I was offered a voucher with Wheelies for an insurance claim to replace a stolen bike. Wheelies made everything really easy. I contacted them a few times for more information to place the order to find out details etc. Each time they were accessible easy to talk to and helpful in any way they could be. I placed the order for bike and accessories. Wheelies build the bike before it is delivered and as I ordered mudguards and bottle cage they added this to the build when I requested this. Great… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Painless replacement of a stolen bicycle”

Written on: 20/02/2019 by Lasnier (2 reviews written)

Our son's bicycle was stolen, and after the insurance company offered vouchers with Wheelies to replace the bike and its lock (or the alternative of much less in cash to buy a replacement ourselves - not a great choice), we decided to go ahead and order. Ordering was very easy, with voucher codes to pay. You can also adapt the order to your need (e.g. we bought a sturdier lock) and pay the difference. The whole experience was smooth and painless, and the customer service from Wheelies was also… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Great experience”

Written on: 14/02/2019 by Giampietro (1 review written)

Having a bicycle stolen is never a great experience. Somehow one feels violated and distraught, especially when the bicycle become an extension of the body. These were my feelings when I approached Direct Line and Wheelies, and I was not very optimistic on how the replacement “experience” will end up. I was wrong. The replacement process was painless and overall very positive. I could afford to buy a very good bike with the given budget, and I had spare money to add the accessory that I had… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“It was easy to find the cycle I was hoping to find....”

Written on: 12/02/2019 by ValerySpears (1 review written)

It was easy to find the cycle I was hoping to find. Thank you… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Insurance claim ”

Written on: 06/02/2019 by KennaKidd215 (1 review written)

Very helpful, fast and efficient service. Can’t fault them… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Insurance replacement for my Hybrid”

Written on: 02/02/2019 by Vanglick (2 reviews written)

Very smooth service got me quote from the insurance company but then I change my mind and decided to buy a mountain bike instead of a hybrid for the same value why not? As I already have a road bike and found an ideal replacement for something that had a lot of sentimental value. Hopefully when it arrives I will have more joyous rides to come! The customer service team at Wheelies are precise and efficient. I have no negatives to add… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Great service, communication needs reviewing.”

Written on: 28/01/2019 by DaftOldbiker (1 review written)

Very pleased with the outcome of claim after the experience of a very distressing burglary. Ordering was easy and quick, as was delivery. However, phoning with a query was a challenge. One whole day, several calls, sometimes on hold for 20 minutes, not answered. On line chat seemed to be permanently unavailable. Eventually, having got an answer, very helpful and friendly… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Ease and speed of replacement decision”

Written on: 27/01/2019 by DustinFox370 (1 review written)

I spoke to the person I dealt with. My son's bike was stolen at Xmas after 3 days. Esure wanted to pass settlement to Wheelies to arrange. I was a little apprehensive as I wanted to ensure a like for like replacement and the price of the bike had increased. I needn't have been. Once I had emailed the receipt for the purchase the person I dealt with was back to me within 15 mins of our first call. He explained how they calculated the settlement amount which more than covered my costs as they… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Insurance claim for two bikes.”

Written on: 27/01/2019 by MF15UTA (1 review written)

Excellent service from first contact . Got a exact bike back as I loved the bike so much. Always in touch letting you know how your order was going . Very speedy delivery. Cannot thank them enough. As got me back out on the road.i have nothing bad I can say just sunshine and joy… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Insurance claim”

Written on: 25/01/2019 by NatMac1 (1 review written)

I thought this whole process of making a claim against my stolen bikes would be laborious and painful based on previous experiences making insurance claims. I couldn't have been more wrong. After informing my insurers of the theft Wheelies contacted me less than an hour later and made it very clear what my options were. I settled on the voucher option and within a couple of days my shopping basket was full and the order for my new bike and accessories was placed. Up to now communication with… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Replacement of stolen bike within 8 days”

Written on: 17/01/2019 by jgMcDowell7 (1 review written)

EXCELLENT service, thank you Wheelies !! From the depths of depression having my 'pride and joy' stolen, to the heights of ecstasy when my replacement was delivered after only 8 days. Brilliant. The telephone advice as to the replacement equipment was also spot on and very helpful… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Excellent Service”

Written on: 14/01/2019 by 55Ferguson (1 review written)

Reported my son's bike missing and within 24 hours I had a settlement figure and then the voucher came through to settle the claim, excellent service… Read Full Review

Report this review
Was this review helpful? 0 0
overview