Wheelies Direct Bike Replacement Reviews - www.bikereplacement.co.uk

★★★★☆
4.2 / 5
81% of users recommend this
  • Value For Money

Media Gallery for Wheelies Direct Bike Replacement - www.bikereplacement.co.uk

Wheelies Direct Bike Replacement - www.bikereplacement.co.uk

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★★★★★

“Stolen bike replacement ”

Written on: 13/04/2019

Thank you very much for such prompt, efficient service. Within 20 hours of my my bike been stolen I had a voucher via email to go and get a replacement. I use my bike for commuting on a daily basis, although it was taken from my local High Street whislt shopping. Would highly recommend them in future… Read Full Review

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★★★★★

“Friendly, efficient and helpful”

Written on: 01/04/2019 by Davieseb223 (1 review written)

Sorted out my claim in a timely, hassle free way. Friendly and empathetic staff on other end of phone. From initial phone call to being back on two wheels in less than 48 hours, amazing!… Read Full Review

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★★★★★

“Great customer service ”

Written on: 29/03/2019 by Lilyanan447 (1 review written)

We had both our bikes stolen and found identical replacements on the website. It was very easy using the insurance vouchers. I also had to change the frame size twice after reading very conflicting information from the Cube manufacturers website. Wheelies were very helpful and updated my order on both occasions. I will definitely use them again… Read Full Review

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★★★★★

“Faultlezs”

Written on: 28/03/2019 by Poofaceman (1 review written)

Chose voucher option via Halfofdz. Faultless process from Stat to finish!… Read Full Review

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★★★★★

“Bike theft replacement”

Written on: 19/03/2019

The staff were really attentive, and very informative. They got back to me with a response really quickly and I was able to get my replacement vouchers a few days after the theft… Read Full Review

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★★★★★

“Stolen Bike Replacement”

Written on: 19/03/2019 by Gavyn461 (1 review written)

Very helpfull staff,easy to deal with,quick and efficient. Put my mind at rest straight away.Would recommend… Read Full Review

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★★★★★

“Easy insurance replacement”

Written on: 18/03/2019 by Mitchellol206 (1 review written)

Simple process to replace bike and kit after a winter training accident. Bike was collected and inspected very quickly and the time and attention spent to help find my new bike was excellent… Read Full Review

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★★★★★

“FIRST CLASS SERVICE”

Written on: 15/03/2019 by mick9999 (4 reviews written)

Had a bike stolen and had to get the replacement from Wheelies.Very helpful staff who spent a lot of time advising me on what to get. Can't praise them enough… Read Full Review

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★★★★★

“Insurance replacement”

Written on: 14/03/2019 by Sians17 (1 review written)

Wheelie’s Contacted me within the hour of me contacting my insurance company and had a voucher for £1448.00 emailed within a few minutes of the phone call. I was then able to order a new bicycle on line exactly like the one which was stolen and it arrived 2 days later. Perfect experience at a very stressful time. There is nothing bad to report about the experience. The people I spoke to were very helpful… Read Full Review

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★★★★★

“Insurance replacement”

Written on: 11/03/2019 by Beach445 (1 review written)

Fast, efficient & clearly explained, all you could need for a speedy resolution, bike replaced within 48 hours of the theft… Read Full Review

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★★★★★

“Brilliant. Thank you. It easy, efficient”

Written on: 10/03/2019 by FelipeMorse (1 review written)

All brilliant. Thank you to the person I dealt with. It easy, quick and efficient… Read Full Review

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★★★★★

“Damage Claim”

Written on: 09/03/2019 by Andrewmorrissey3 (1 review written)

Swift service and easy to communicate. Honest and reliable… Read Full Review

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★★★★★

“Insurance claim voucher super service ”

Written on: 27/02/2019 by Kimred (1 review written)

I was offered a voucher with Wheelies for an insurance claim to replace a stolen bike. Wheelies made everything really easy. I contacted them a few times for more information to place the order to find out details etc. Each time they were accessible easy to talk to and helpful in any way they could be. I placed the order for bike and accessories. Wheelies build the bike before it is delivered and as I ordered mudguards and bottle cage they added this to the build when I requested this. Great… Read Full Review

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★★★★★

“Painless replacement of a stolen bicycle”

Written on: 20/02/2019 by Lasnier (2 reviews written)

Our son's bicycle was stolen, and after the insurance company offered vouchers with Wheelies to replace the bike and its lock (or the alternative of much less in cash to buy a replacement ourselves - not a great choice), we decided to go ahead and order. Ordering was very easy, with voucher codes to pay. You can also adapt the order to your need (e.g. we bought a sturdier lock) and pay the difference. The whole experience was smooth and painless, and the customer service from Wheelies was also… Read Full Review

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★★★★★

“Great experience”

Written on: 14/02/2019 by Giampietro (1 review written)

Having a bicycle stolen is never a great experience. Somehow one feels violated and distraught, especially when the bicycle become an extension of the body. These were my feelings when I approached Direct Line and Wheelies, and I was not very optimistic on how the replacement “experience” will end up. I was wrong. The replacement process was painless and overall very positive. I could afford to buy a very good bike with the given budget, and I had spare money to add the accessory that I had… Read Full Review

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★★★★★

“It was easy to find the cycle I was hoping to find....”

Written on: 12/02/2019 by ValerySpears (1 review written)

It was easy to find the cycle I was hoping to find. Thank you… Read Full Review

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★★★★★

“Insurance claim ”

Written on: 06/02/2019 by KennaKidd215 (1 review written)

Very helpful, fast and efficient service. Can’t fault them… Read Full Review

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★★★★★

“Insurance replacement for my Hybrid”

Written on: 02/02/2019 by Vanglick (2 reviews written)

Very smooth service got me quote from the insurance company but then I change my mind and decided to buy a mountain bike instead of a hybrid for the same value why not? As I already have a road bike and found an ideal replacement for something that had a lot of sentimental value. Hopefully when it arrives I will have more joyous rides to come! The customer service team at Wheelies are precise and efficient. I have no negatives to add… Read Full Review

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★★★★★

“Great service, communication needs reviewing.”

Written on: 28/01/2019 by DaftOldbiker (1 review written)

Very pleased with the outcome of claim after the experience of a very distressing burglary. Ordering was easy and quick, as was delivery. However, phoning with a query was a challenge. One whole day, several calls, sometimes on hold for 20 minutes, not answered. On line chat seemed to be permanently unavailable. Eventually, having got an answer, very helpful and friendly… Read Full Review

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★★★★★

“Ease and speed of replacement decision”

Written on: 27/01/2019 by DustinFox370 (1 review written)

I spoke to the person I dealt with. My son's bike was stolen at Xmas after 3 days. Esure wanted to pass settlement to Wheelies to arrange. I was a little apprehensive as I wanted to ensure a like for like replacement and the price of the bike had increased. I needn't have been. Once I had emailed the receipt for the purchase the person I dealt with was back to me within 15 mins of our first call. He explained how they calculated the settlement amount which more than covered my costs as they… Read Full Review

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