Wheelies Direct Bike Replacement Reviews - www.bikereplacement.co.uk

★★★★☆
4.2 / 5
82.0% of users recommend this
  • Value For Money

Media Gallery for Wheelies Direct Bike Replacement - www.bikereplacement.co.uk

Wheelies Direct Bike Replacement - www.bikereplacement.co.uk

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★☆☆☆☆

“Promised delivery date completley fictional ”

Written on: 21/03/2019 by SteveMcAteer (1 review written)

Ordered a bike with guaranteed 2-3 day delivery - then informed not in stock and would inform me 'in a few days' when they would be getting it in. Seems to me they have no stock -just order in when necessary and pretend to be able to deliver quickly. A very good business modal - no need to hold stock - get paid up front and keep the money until they decide to deliver… Read Full Review

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★★★★★

“Bike theft replacement”

Written on: 19/03/2019

The staff were really attentive, and very informative. They got back to me with a response really quickly and I was able to get my replacement vouchers a few days after the theft… Read Full Review

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★★★★★

“Stolen Bike Replacement”

Written on: 19/03/2019 by Gavyn461 (1 review written)

Very helpfull staff,easy to deal with,quick and efficient. Put my mind at rest straight away.Would recommend… Read Full Review

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★★★★★

“Easy insurance replacement”

Written on: 18/03/2019 by Mitchellol206 (1 review written)

Simple process to replace bike and kit after a winter training accident. Bike was collected and inspected very quickly and the time and attention spent to help find my new bike was excellent… Read Full Review

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★★★★★

“FIRST CLASS SERVICE”

Written on: 15/03/2019 by mick9999 (4 reviews written)

Had a bike stolen and had to get the replacement from Wheelies.Very helpful staff who spent a lot of time advising me on what to get. Can't praise them enough… Read Full Review

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★☆☆☆☆

“Bike not available.”

Written on: 14/03/2019 by ROBHASEMAN (1 review written)

I ORDERED MY BIKE, thinking I WOULD RECEIVE MY BIKE SOON, tHEN told I WOULD NOT RECEIVE FOR 5 WEEKS, should HAVE SAID AT THE TIME THAT THE BIKE WAS NOT IN STOCK, THEN I WOULD HAVE CHANGED MY SELECTION… Read Full Review

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★★★★★

“Insurance replacement”

Written on: 14/03/2019 by Sians17 (1 review written)

Wheelie’s Contacted me within the hour of me contacting my insurance company and had a voucher for £1448.00 emailed within a few minutes of the phone call. I was then able to order a new bicycle on line exactly like the one which was stolen and it arrived 2 days later. Perfect experience at a very stressful time. There is nothing bad to report about the experience. The people I spoke to were very helpful… Read Full Review

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★★★☆☆

“Didn't replace to insured price”

Written on: 11/03/2019 by DestineeWentworth (1 review written)

I suppose it's a matter of expectations. I insured my bike for £300 and hoped I'd be able to get that money and spend as I wished when my bike was stolen. Instead, I was required to go to Halfords and I was only given £275 as that was the highest price of the bike Halfords would proivide under £300… Read Full Review

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★★★★★

“Insurance replacement”

Written on: 11/03/2019 by Beach445 (1 review written)

Fast, efficient & clearly explained, all you could need for a speedy resolution, bike replaced within 48 hours of the theft… Read Full Review

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★★★★★

“Brilliant. Thank you. It easy, efficient”

Written on: 10/03/2019 by FelipeMorse (1 review written)

All brilliant. Thank you to the person I dealt with. It easy, quick and efficient… Read Full Review

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★★★★★

“Damage Claim”

Written on: 09/03/2019 by Andrewmorrissey3 (1 review written)

Swift service and easy to communicate. Honest and reliable… Read Full Review

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★★★★☆

“Insurance claim on stolen bikes”

Written on: 28/02/2019

Very happy with the service we received from Wheelies after a few phone calls we received a voucher for the full insurance amount and picked some new bikes which they sent out free of charge. Thanks for a great service. Best Regards … Read Full Review

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★★★★★

“Insurance claim voucher super service ”

Written on: 27/02/2019 by Kimred (1 review written)

I was offered a voucher with Wheelies for an insurance claim to replace a stolen bike. Wheelies made everything really easy. I contacted them a few times for more information to place the order to find out details etc. Each time they were accessible easy to talk to and helpful in any way they could be. I placed the order for bike and accessories. Wheelies build the bike before it is delivered and as I ordered mudguards and bottle cage they added this to the build when I requested this. Great… Read Full Review

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★★★★☆

“Car seat replacement ”

Written on: 22/02/2019 by Hammamamma (1 review written)

I have to say that after an initial delay the whole process of replacing our car seat after a car accident was quick, efficient and very easy… Read Full Review

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★★☆☆☆

“Intention good, delivery poor. ”

Written on: 22/02/2019 by Bdeye (1 review written)

The person I spoke to on the phone was really helpful & enabled me to place my order. However bike arrived not to spec & I had to get a local bike shop (cost £50) to put it together properly. Wheelies post sale service was poor, their response was I should re-package bike & send it back! How is that practical or reasonable! Not recommended… Read Full Review

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★★★★★

“Painless replacement of a stolen bicycle”

Written on: 20/02/2019 by Lasnier (2 reviews written)

Our son's bicycle was stolen, and after the insurance company offered vouchers with Wheelies to replace the bike and its lock (or the alternative of much less in cash to buy a replacement ourselves - not a great choice), we decided to go ahead and order. Ordering was very easy, with voucher codes to pay. You can also adapt the order to your need (e.g. we bought a sturdier lock) and pay the difference. The whole experience was smooth and painless, and the customer service from Wheelies was also… Read Full Review

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★★★★★

“Great experience”

Written on: 14/02/2019 by Giampietro (1 review written)

Having a bicycle stolen is never a great experience. Somehow one feels violated and distraught, especially when the bicycle become an extension of the body. These were my feelings when I approached Direct Line and Wheelies, and I was not very optimistic on how the replacement “experience” will end up. I was wrong. The replacement process was painless and overall very positive. I could afford to buy a very good bike with the given budget, and I had spare money to add the accessory that I had… Read Full Review

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★★★★★

“It was easy to find the cycle I was hoping to find....”

Written on: 12/02/2019 by ValerySpears (1 review written)

It was easy to find the cycle I was hoping to find. Thank you… Read Full Review

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★☆☆☆☆

“The disappointment that is Wheelies.”

Written on: 11/02/2019 by VeryDisappointedDave (1 review written)

My bike was sent to Wheelies at the request of my insurance company on 3rd November 2018. In their opinion it needed a new frame (not in mine though!),they rang and asked me what size the frame was ,I thought this strange as they had the bike in their workshop. I referred them to the technical help line at the importers.After receiving the frame ,they informed me at intervals over the next THREE MONTHS that I would need a new and upgraded rear gear due to the model I had fitted being… Read Full Review

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★★★☆☆

“Little things mean a lot”

Written on: 08/02/2019 by 00227071 (1 review written)

Excellent,helpful,knowledgeable and patient call centre staff.Improvements in explaining how the voucher works in the confirmation email would be very easy to make and stop any confusion i.e. "the voucher does not have to be used all at once",also if I do not spend the full amount of the voucher at once I should not have to "claim" for the rest but should be able to use the balance in a similar way to using a credit card.If I know the bike/parts I want why cannot the staff take that order I may… Read Full Review

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