Wheelies Direct Bike Replacement Reviews - www.bikereplacement.co.uk

★★★★☆
4.2 / 5
81% of users recommend this
  • Value For Money

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Wheelies Direct Bike Replacement - www.bikereplacement.co.uk

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★★★★★

“Very good service and happy with the bike and components ”

Written on: 11/06/2019 by Flynn1973 (1 review written)

Road the bike yesterday found it very smooth and sturdy had not used tubeless tires before happy with those all in all very happy thank you .used giant bike before top quality parts and accessories .very happy with the service and prompt arrival of the bike and parts… Read Full Review

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★★★★☆

“Currency confirmation Pounds sterling”

Written on: 10/06/2019 by AllisonHanna164 (1 review written)

Just for clarity please can you confirm the voucher value is in pound sterling, not US dollars, Euros or any other currency. Otherwise so far no other comments… Read Full Review

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★★★☆☆

“Not Great Better Off Stick With Amazon or Ebay”

Written on: 08/06/2019 by Budjar (1 review written)

1. The nagging email was sent to me before I'd even bought anything asking to leave a review. Too early, clearly automated and not well thought out. 2. I was forced into using Wheelies via my insurance claim, wouldn't have chosen otherwise. 3. My voucher was a one off voucher. If I didn't use it all up on the first checkout I couldn't use any remainder to get my full values worth. Most other websites allow you to do this e.g. Amazon. Not much, but missed out on £5. 4. Website is… Read Full Review

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★★★★★

“Just excellent ”

Written on: 07/06/2019 by 1956Morrow (1 review written)

Superb service after two electric bikes were stolen . Why can’t others be like this?… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 07/06/2019 by mikellewellyn (1 review written)

I've had 2 replacement bikes via Wheelies, plus 2 warranty claims for frame paint failures. It's fair to say that I've spent a lot of times dealing with Wheelies over the past few years. During this time, the customer service has improved and my most recent experience has been excellent. I can't thank the person I dealt with and his team enough for their efforts to ensure that I've received the service intended when things have gone wrong. Nothing has been too much trouble and I've been… Read Full Review

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★★★★★

“Excellent service ”

Written on: 06/06/2019 by 1983Joyce (1 review written)

Excellent service, very quick in receiving vouchers… Read Full Review

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★★★☆☆

“Had to chase”

Written on: 05/06/2019 by rownic (2 reviews written)

I had issues getting my car seat vouchers. A lot of chasing required. Once I got them though it was all ok… Read Full Review

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★★★★★

“Amazing service!”

Written on: 05/06/2019 by Crowleyrg42 (1 review written)

I can't praise Wheelie's enough for their help in sorting out replacing my bike which had been stolen. It was as simple as telling them the items I had lost and then they provide a voucher to cover the cost. Simple and easy! Thank you!… Read Full Review

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★☆☆☆☆

“Stolen bike replaced insurance side good these awful ”

Written on: 04/06/2019 by MUFC48 (1 review written)

Informing him insurance part was easy it was after transfer to these did problems start. An initial offer came through quick but when looked into it the bike was not being replaced like 4 like. The people promise to call you or email this never happens A week later spent over an hour on the phone justifying what was stolen Prices did not add up they tried to give cheapest quotes of everything and argue. Not easy staff to deal with made to feel awful/guilty for claiming for a stolen bike… Read Full Review

Mikellewellyn's Response to MUFC48's Review

Written on: 07/06/2019

This is the polar opposite to what I have experienced.. and I've now had 1 stolen bike and one insurance replacement through damage. Each time, Wheelies have been exceptional.

Don't get me wrong, if you had a 2010 bike with Dura Ace - you're not going to get a replacement 2020 bike with Dura Ace, but you will get like for like technology. That could be Ultegra, or even 105 now with 10 years development - still a very fair process.

I can't thanks Wheelies enough - shining example of how customer service should be approached!

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★★★★★

“Very Efficient”

Written on: 04/06/2019 by AY202020 (1 review written)

I had to replace both mine and my sons bikes after they was stolen. Wheelies issued me with a voucher for the full like-for-like amount within half an hour. I then ordered two replacements from Halfords which were available 2 days later for collection , Wheelies made replacing then quick and simple… Read Full Review

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★★★★★

“Stolen bike replaced fast”

Written on: 03/06/2019 by FreddyMeadows177 (1 review written)

Fantastic service 3 weeks from the day my bike was stolen I'm riding my replacement bike. The voucher was sent within hours of calling Wheelies. I was on hold for 10 minutes but as soon as I spoke to the to a very friendly customer service rep I was dealt with with a very profesional manner. My new bike was easy to order via the website and was delivered on the day I'd asked. 5 stars all the way. Thank you for all your help… Read Full Review

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★☆☆☆☆

“Abysmal Service”

Written on: 02/06/2019 by DisgruntledCyclist (1 review written)

Insurance claim for a stolen bike was dealt with excellently until it got to the stage where these Jokers were involved. Despite telling me they have sent my voucher to 2 different email addresses, 3 attempts I've still not received any email from them except the one to write a review. Maybe if they had done their job properly before asking for a review I may have given them a better score but their sheer arrogance means it's just a 1 star review and that's generous… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 31/05/2019 by Ms89 (1 review written)

Excellent customer service and the best solution to my claim… Read Full Review

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★☆☆☆☆

“Shocking service second hand parts delivered”

Written on: 30/05/2019 by Dzielopl (1 review written)

Extremely bad experience with wheelies. Been promised parts to be delivered on on Friday after 3 weeks of waiting. Parts didn't arrived till Tuseday. When I've opened the package ii found second hand items with scratched all over. One the parts was faulty but on bright side of things I was offered free of charge return service… Read Full Review

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★★☆☆☆

“False delivery claims”

Written on: 29/05/2019 by Bauerfs169 (1 review written)

Delivery time said 5-7 days and the bike was in stock. A week later I am told it’s not in stock and won’t be here for another 2 weeks… Read Full Review

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★☆☆☆☆

“False delivery time being advertised on Wheelies”

Written on: 28/05/2019 by dumathis (1 review written)

I received a voucher for Wheelies from my insurance company following my carbon wheels being destroyed by a large pothole. I decided to accept the voucher for Wheelies as the replacement wheels their site stated that these would be delivered in 2 to 3 days (a pair of Roval CLX 50s). 3 days after processing the order, Wheelies confirm that it will take a month to deliver rather than the 2 - 3 days advertised. Despite not having the wheels in stock, Wheelies' website still erroneously shows a… Read Full Review

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★☆☆☆☆

“Appalling”

Written on: 25/05/2019 by Jmspear (1 review written)

i need my bike to commute to work, after it was stolen ins company promised voucher within 24 hours, week later nothing, chased ins who say they have authorised wheelies a week ago, but still nothing i have being trying to chase but they are only open 9-5 when i am working, all i have heard was an email asking me to review their bike replacement service, maybe deliver the service before you ask for a review - you asked for it you will get it, you have non existent customer service I suggest… Read Full Review

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★☆☆☆☆

“Very poor”

Written on: 24/05/2019 by BriMahan (1 review written)

My sons bike was stolen and whilst my home insurance was very quick at processing the claim I had to use Wheelies to buy my bike with the voucher I had. We found a bike locally that we wanted to purchase so contacted Wheelies to see if I could do that. I was told yes I could but whilst the voucher for the bike insurance was just under £500 they would only give me £175 if I wanted to do that. We had not choice so had to get the bike from Wheelies, at almost £100 more that I could purchase… Read Full Review

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★★★★☆

“Overall good experieence”

Written on: 24/05/2019 by Michealsmiith (1 review written)

Quality and choice is excellent. However, I ordered multiple items , most on 1-2 day delivery except one £5 item that was on 5-6 day delivery. The whole shipment we originally going to be held up by the single 5-6 day delivery item. I contacted wheelies and challenged them on their delivery and they promptly offered an alternative date for delivery… Read Full Review

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★★★★★

“Happy with this service”

Written on: 17/05/2019 by Funtas (1 review written)

Grandson has an new bike ordered through Halfords ,collect it on Tuesday win win ! His bike was stolen end of February so it’s taken a wee while with Cycle Plan insurance to settle but happily now we have a result !!!… Read Full Review

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